Wendy's - FLUSHING

On January 31, 2024, at 11 AM, I placed a quick mobile order that was fast and easy. The cashier was very helpful with my drink.

First and foremost, the manager is unfriendly and quite authoritarian. The popular Bigi Bag combo, which is supposed to include nuggets, does not come with them. Asking for anything feels more like begging than making a purchase. The cheese sauce is too watery; it seems they add extra water to stretch it further, but in doing so, they're sacrificing the quality that these food chains used to be known for. The only person who is friendly is the girl at the cash register; the rest of the staff, including the manager, are very neglectful towards customers.

The female manager came over and explained that they don't accept rewards since they are not a corporate store. I noted that the kiosk indicated I should talk to a team member regarding rewards and offers, to which she curtly replied that seeing a team member would only lead to the same conclusion—I wouldn’t get any rewards or offers. She then walked away. The original team member I spoke with remarked that he didn’t understand what answer I expected. It is clear that the manager lacks the qualities of a good leader; her rudeness likely reflects on her staff's behavior. This location had a terrible atmosphere, and the franchise owners should be embarrassed by the staff's attitude. I believe corporate should conduct unannounced visits to observe the poor service and rudeness that customers face. I remained polite throughout, but the employees all seemed disgruntled and unhappy. It’s unfortunate, as I was looking forward to enjoying a burger. I understand the concept of participating restaurants, but the level of rudeness I encountered was unacceptable. Managers should have the authority to make decisions that are in the best interest of the customer—even if they are not in a corporate location. On a positive note, the employees at the nearby Potbelly were friendly, and the food was delicious, which I enjoyed for about $20.

They literally got every single item in my combo wrong. Wrong dressing for the salad. Wrong drink (no drink at all at first). And wrongly prepared baked potato. It almost feels like these people make these errors intentionally. What an absurdly bad experience. Never again.

Had a burger meal once and it was the best thing in my life after my gf but i waited a bit long..