Cold Stone Creamery - Fort Myers

Great ice- this cold stone creamy has a huge playground at the front!

Management really has to address the right hand hygiene. I was there last night 5/27 and saw the girls working without gloves or hand hygiene. the older girl literally locked someone out of the register, then the counters cleaned on the back, went to the back area where customers can see no more than 15 seconds past and then went to take my order. Guess who was up at 1 o'clock with food poisoning; me! I thought I was ok because she never really touched my food, but then again when she adds the mix into the white whether the surfaces were already dirty.

Great place. Very clean. They have so many ice cream flavors. Who don’t like ice cream they have sherbets or sorbets. You can mix and match mix ins. They offer milkshakes also you can have whatever ice cream you would like. The mixins usually cost a little extra. I would recommend this place. Highly recommend. The staff is so nice.

I love Coldstone I would recommend. I was here Sunday and purchased a cake which was delicious. The girl was extremely nice and offered to write any message.

Don’t get cold stone very often but I have never had an experience like this. The woman behind the counter took my order, a like it ice cream with m and ms, and proceeded to put the topping in the cup and then scoop the ice cream on top. I know that the ice cream is typically scooped up and mixed on the stone top before it is put in the cup. I questioned if she mixed it and she said yes I just couldn’t see the topping even though I very clearly saw her put them at the bottom of the cup. She then started mixing the topping into the ice cream in the cup with my spoon and told me she wished the m and ms were smaller because that would make it easier for her to mix them in. I said but you didn’t mix them in. She then dumped the ice cream out and added another scoop of m and ms making it out like I didn’t think there were enough m and ms. She also whispered and laughed with her coworker while doing so. When she brought it to the register so I could pay I compared sizing to my sister who had also gotten a like it and it was very obvious that I was given significantly less ice cream than what I had ordered. The ice cream didn’t even surpass the rim of the cup. The girl at the register heard our comments about the difference in size and did not comment or say anything. Very frustrating that I would even have to say something about mixing the ice cream when that’s the whole experience of cold stone. Furthermore the customer service was very poor and the felt very disrespected to be laughed at for saying something.