California Pizza Kitchen - Fort Shafter

Went Here about 3 weeks ago, placed an online order for pick up at 11 am. Get there at 11 and ask for our food. The young girl at take out counter snaps that they just open and how would the food be ready and to give 15 minutes. We said okay and walked away. About 10 mins later I asked hostess about preheating instructions (she was actually pleasant and nice) when she said she didn 't know and went to ask the chef he started yelling (where we can Here him at the front) as she approached that they need to just wait and the food isn 't ready and she was like they are only asking what to preheat the oven at which he then yells they can find out later it 's on the box. It will be on the box. Quick update we asked that because these pizzas were for a luncheon at work and because it was delayed we just wanted coworkers to prep as much as possible before we got back. The chef never said the temp he just continued to yell and point at the box that he had in his hand that it 's on here. The hostess then walked behind somewhere else and eventually came back and told us the temp (only pleasant person this whole visit). It 's now 11 30, about 30 mins since arrival and we see what looks like our order, the worker placed them all in order and put on counter looked at us and then just went on her way with no words. Finally after 5 minutes we walked up and asked if that 's our order that 's sitting there and she said oh yes it is. I was still working on it and then hands the order and says its ready. I didnt say this but thought it If you are still working on it how can just hand it to me saying it 's ready without adding anything, so you were literally just going to let our order sit here knowing we were waiting in the front over 30 minutes past out pick up time.... .Also reason this posts is 3 weeks later is that this order was online and so we got customer review form emailed which we did fill out. A manager called us back and apologized and said that he was shocked and disappointed to read the review and promised compensation to make up for our miserable time. The compensation was never sent..

I went there solo and the Asian lady with short hair who served me at the bar is the sweetest.

The overall service was poor, and it took us a long time to receive our food (fettuccine Alfredo) which, when it arrived, was cold, and bland. Additionally, the waiter was absent for extended periods, leaving us unattended initially and then again after delivering our check.

Can’t go wrong with Chicken Piccata and The Works pizza! Good for 2. Just expect a lil slow serving time but food is good and friendly servers.

We made reservations via the Wsitlist app. Arrived within the 15 minute window only to be informed that their Waitlist app was not operating properly and they could put us on their manual list and that we'd have to wait 20 minutes (restaurant speak for half an hour).