Smoothie King - Fort Worth

We have visited this location several times without any problems, but today was unexpected. I ordered three different drinks and asked for a cup holder to carry all of them since I was alone in the car. Unfortunately, I was informed that they no longer provide cup holders. When I asked how they would manage handing multiple drinks to a customer, their response was simply that they would just inform customers that they can’t accommodate that. I won't be returning to this place if you're looking to get drinks for multiple people without any help.

I've been coming here since they opened—or should I say, were supposed to open. The signs online and on the door say they open at 7 AM, but there's no staff to be found. I've been waiting for 45 minutes, and in that time, at least 10 to 15 people have driven up or gone through the drive-thru only to experience the same issue. It's ridiculous; how can you run a business if nobody is there to open it?

Please make sure to blend the smoothies for a longer period of time. I often find large chunks of almonds or fruit in them. This has happened consistently at this location.

I love smoothie king but will never use this one EVER AGAIN. This location is close to my job and convenient I visit it frequently with no issues… however!!! Yesterday I ordered a pineapple mango and was served a strawberry blueberry. I told them this was not correct. Instead of simply fixing the issue THE MANAGER JUSTINA became excessively rude and aggressive. She repeated that she confirmed the strawberry blueberry with me when I was ordering and that’s what I asked for, but that she would have me made what I wanted. I informed her that I did not ask for strawberry blueberry but I did ask for pineapple mango, if she could show me a menu I would reconfirm that. She became snappy and aggressive and stated she gave me what I asked for and she confirmed it with me during ordering. I do not eat strawberries so I know for a fact she was incorrect and again asked for a menu so I could confirm the name of what I did order. To this she replied I could go back through the drive through and order again. I am on my way to work and I have already paid $11 for my smoothie at this time. I told her that I would like someone else to assist me to which she replied THEY CANT HELP YOU. I asked for my money back but since I had already been waiting, been given the wrong item, paid with a debit card, was treated rudely by THE MANAGER, and needed to get to work… I took the strawberry blueberry and cut my losses, ended up giving it to a coworker. Poorest management skills I have ever seen in my life. This lady is rude beyond measure. Not sure if I will go out of my way anymore to give smoothie king any of my money if it’s that big of an issue. And to add to the topic if you order from this smoothie kind online 8/10 times they just cancel the order. Y’all need new management immediately!

I’m hoping a manager or owner will contact me. I sent my sister to pick up a Berry Punch (on the menu) I happened to be on the phone listening and the woman working today and answering the phones is beyond rude. I called and the voice matched kind you she won’t give her name. I told her it is not ok to talk to people the way she was talking. No I did not raise my voice or curse. She laughed said I must have the wrong number and hung up on me. Mind you she was being rude to my sister because she didn’t know what was in the berry punch even though it’s on the menu. Called back and she hung up again. Please reach out. Jena was her name told my husband I was swearing at her which is not true. Glad I recorded everything. Jena is apparently the manager. Hung up on my husband as well. Her behavior is unacceptable and lack of integrity as far as telling the truth.Update:Who ever responded to this review from the company, you have the email address incorrect. I was able to find the correct email and sent 2 emails with no response. Definitely explains why your managers talk to people the way they do.