Moe's Southwest Grill - Franklin

It’s an above average moes on freshness and customer service. However it’s kinda dirty. It is of the better moes I’ve been to, but now days that’s not saying much. I definitely recommend the chicken, steak is really hit or miss.

Went to pickup food for the wife and kid and when I got back her nachos were not as ordered. She had nearly the opposite of what she asked for in fact. So I drove 10 mins there and 10 mins back to correct the matter and the guy at the counter asked my name and looked at the receipt and repeated the incorrect order. I said that wasn't what we ordered, I saw her app when she made the online order. He seemed frustrated and just slapped the rest of the nachos together rather angerly and handed it to me. I checked the receipt in the car and it DID in fact have it listed as we had said, he just wasn't reading all of it and getting frustrated at us over that. At first I thought there was just some system issue and caused a miscommunication but he just had a bad attitude, was letting that impact his work and then getting mad at other people about it. I have no desire to return when service is like that. Mistakes happen but don't fight me about them.

Quick service and tasty food. The chicken is better than what you get at Chipotle.

Decent atmosphere and the customer service was excellent. The food is very delicious and the variety of the menu is ideal, even for the most finicky eaters. I always make it a point to stop by Moe's, whenever we're in Franklin, TN. You can't go wrong with the quality of food and the prices. Two thumbs up.

The food was fresh and extremely tasty. The service was outstanding, and the restaurant was spotless. They offer an excellent variety of customizable dishes to suit your preferences. I can't wait to return!