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Feedback gevenI came to this restaurant to get Pho and I specifically asked for no Jalapeño because I can't have them. I was told the order would take 10 minutes. I ended up waiting 30 minutes for my food, there were no bean sprouts in the bag, there were jalapeños in the bag and didn't even get a proper Pho spoon. Essentially I was not able to eat the Pho because the jalapeños were in the bag with the mint and lime. The host, Chris, who took my order was wonderful, he did an excellent job and he DID put the order in correctly and offered me a free drink for having to wait so long. I will NOT be ordering from here again.
Anyone ordering online/takeout should read this. I felt the experience picking up takeout tonight was extremely deceptive. I have been a frequent customer here for a long time, a very long time, even before they moved to their new location. 1 sometimes 2 nights a week I get food from here. I know what your portions are guys. I have seen them quite often. To have the hostess try to tell me this was extra is a blatant lie. And yes I showed it to her who doubled down on the lie. I then requested her to get whoever else was there/in charge to come check this and even the lady who came out tried to pass it as extra but she definitely knew. Guys, I have sat down inside and at the bar and tabels and ordered the exact same thing, many many times. My family has brought home takeout from here and I showed them the same picture and asked them if I was wrong they said no. I have seen regular and I have seen extra. So to try to convince anyone this extra , like I 'm the idiot customer who doesn 't know better, wasn 't ok with me. This was an attempt to charge extra money for nothing added, pretend that the customer doesn 't know what they 're talking about, and I guess hope the person doesn 't check their order before leaving. $30 for this by the way (Pho broth not included in picture).
So many good vegan options! Anything with the red basil curry is divine, we had the tofu with eggplant as well as the tofu with thick rice noodle, so good!! We also had the veggie pho with the veg broth which is so flavorful, easily one of the best I’ve ever had. The service was great too! We came toward the end of a busy Sunday lunch but were sat immediately and everything ordered came out promptly. Our server was very kind and understood our vegan requests with no problem. Highly recommend!
Hey, just wanted to share something that happened today when I went to pick up my food. I ordered online, and when I got there, the host already confirmed my order was in the works and repeated my name back to me. But then this older Asian lady came up and asked for my name, so I told her. She went back, came up again, and said she couldn’t find my name. No biggie, I showed her my order on my phone. She went back again, and when she came back, she asked me to confirm my order as if it was a DoorDash order, even though it was just a pickup. Honestly, it felt unfair, like she didn’t trust me. The whole thing felt off, especially over something as small as egg rolls. I don’t steal, and it really rubbed me the wrong way. It just felt like I was being treated differently for no reason. I will not be returning which is a shame because I just ordered dinner the night before and order pho ga weekly there but do not appreciate being treated the way I did. Do better.
I absolutely love this restaurant. So delicious and service is excellent. We loved the Lemongrass Chicken and Coconut Rum Runner. Also, not pictured the summer rolls with shrimp only and pho ga. Absolutely delicious.
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