The Grapes - Fylde

I visited this restaurant over the weekend and was extremely disappointed with the service. The managers seemed completely clueless and unable to properly serve a table. We tried to order three items that were not on the menu and after waiting for 55 minutes, we had only received our starters. When we complained, we overheard the managers talking negatively about us. The creamy mushrooms were lackluster, with hardly any cream. We didn't even get to try the main course as we decided to cancel our order. Despite there only being four tables in the restaurant, the managers claimed they were busy. I find it hard to believe that this restaurant has received 766 excellent reviews - those reviewers must not have high standards or are used to fast food establishments. I would give this place a negative rating if possible. They really need some customer service training and lessons on how to speak to people.

Was informed our table wasn’t ready even though the place was virtually empty. Didn’t mind so much the wait but so many unavailable items on the menu which wasn’t told about till after we tried to order them. But the wait was far too long for the starters then waited that long for mains that we gave up in the end and went. The manager that we spoke to was fairly unfazed by the matter and said they was busy when there’s was literally 2 other tables in could then overhear him talking about us like we weren’t there. Wouldn’t recommend this place even though we have never been disappointed before don’t think I’ll be going back

We were looking for somewhere to take the kids for lunch and decided to try here as we’ve never been. The staff were nice and friendly and we all really enjoyed the food. We will be back again soon!

Very disappointing lunch today. Many menu items unavailable; mixed grill, rump steak etc. No heating so very cold and no hot water in toilets. Ordered signature burger with chips and onion rings. Burger was very bland and ordinary and rather greasy. Chips were a frozen fry style affair and I received three flaccid onion rings. Quality was below ordinary and portion size was poor. Quite pricey for a burger and fries that would have been better quality Burger King.

We booked here for a family of 4 when we got there they said it is a reduced menu so we got seated then we asked if we could get moved to somewhere warmer as it was very cold the rude staff then said just go to the bar when you want to order. we then went to order off the reduced menu to be told we don’t have itams on that menu so we just had a think in that time i went to the toilet witch was HORRIBLE. smelly and very run down avoid at all cost