Panera Bread In Cave Spr - g

I waited for a long time to receive my order and if I didn't go to them asking again about my order I'd still be waiting for hours they forgot me tho there was no people in the restaurant

I remember one time I ordered pizza from there and it had missing ingredients and they messed up my order one time. Also they said they were out of pizza sauce. Make it make sense

Kind service. Fresh salad and green tea made my experience worth going back.

I, like so many others, keep trying to give this location chance after chance to meet expectations of accurate, timely orders fulfilled with a pleasant employee interaction. No such luck today. This was my last visit. I went through the drive thru mid-morning. I was the only car, so no real wait. The drive thru employee clearly hates her job. This was apparent by the look of complete annoyance on her face by my mere presence. When I got to the window, I asked her to input my phone number for rewards (something she should have asked to begin with). After four failed attempts because she refused to look or lean my direction (a total inconvenience to her) as I clearly annunciated the numbers, we finally found success. There is a whole other story revolving around payment for my one bagel order, but you get the point that I'm trying to make by now, so I won't bore you those details (hint...employee was further annoyed by my presence). Long story short, don't visit this establishment. See below for the picture of my bagel that my new drive thru friend worked so hard to get me.

For some reason, I keep giving this location a try, and unfortunately each time I’m more disappointed than the last. The food quality here is simply gross. From salads to sandwiches to soups, everything I’ve tried from this location just hasn’t been good. For example, when dining in, I don’t really expect my salad to be warm and my mac n’ cheese to be cold…. The worst part of all is that the workers at this location are so, so rude. I asked an employee to give me an item, that I had paid for in rapid pickup, but did not receive, and it was as if I was pulling fingernails. Stares and rude responses. How bizarre. Definitely skip this Panera if in Roanoke!