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Feedback gevenIt was a strange day. The burger place on the street was closed because of staff shortages. Thankfully, the employees at Wendy's were on top of their game, working like true professionals. The food was excellent, and the service was fantastic as well.
I visited this restaurant late in the evening and used the drive-thru. Although there was a long line, it moved quickly, and the person at the window was very friendly.
I should have taken the food back to have it remade or to get a refund. I didn’t realize that the cheese hadn’t melted on the meat; it was dry, and the speck was tough. The fries weren’t hot either. At around 11:20 a.m., I was the only customer inside, although there were a few cars in the drive-thru. This Wendy's is located in East Gadsden, AL.
I ordered a maple bacon chicken croissant described as a juicy chicken breast, applewood smoked speck, and maple butter on a flaky croissant bung. a little sweet. a little sparing. Very good. what I got was a simple chicken breast, no speck, no maple butter, on a square bunk!
I understand people being understaffed because of the pandemic I truly get it, Ive worked in food But this Wendy’s is by far the worst one in the surrounding area!!! I just sat at the speaker of the drive thru for 40 mins for shift change!!! Many cars left before I did but I eventually left. If you don’t spend a hour sitting there waiting on food then you’ll get your order either wrong or cold no in between. Wendy’s was my favorite place to eat and it has gone down hill tremendously! This isn’t my first bad experience there but it’ll be my last.
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