Costco Food Court - Gaithersburg

Tire Center: Appointments are meaningless here! I scheduled a tire rotation and arrived 15 minutes early, but my car wasn’t taken in until 70 minutes after my appointment time. They always seem to be short-staffed at the check-in counter, leading to a typical wait time of 15 to 20 minutes just to see the cashier. What a frustrating waste of time!

Later, I took my car to the Toyota Service Center where they removed the tires and measured the tread, finding it to be 5/32 in the front and 6/32 in the back, and they also performed a tire rotation. It seems like this place could be a good option for affordable tires; however, they appear to be overbooked and that may be affecting their service quality.

My troubles began when I got a flat tire. Knowing the tire was badly damaged, I called the tire department to see if I needed to order a new tire or if they could perform a repair. I was told to bring it in for repair. When I arrived, it took them an entire hour just to open my trunk and inform me that I needed a new wheel—no repairs had been done. I was frustrated to find that I now had to make a second trip, taking more time off work. Things got even worse when I spoke with a representative over the phone, who assured me that my tires could be covered under warranty as long as I provided just one proof of balancing and rotation. I appreciated this apparent act of goodwill, knowing how strict warranty requirements usually are. After a lot of effort retrieving the necessary documentation from my auto detailer, I arrived at Costco only to be told I needed a printed version. They said not to worry, I could pay now and bring the printout later. I ended up finding the needed documentation in my car and returned to the store, only to be told that I needed proof of every single balancing and rotation performed every 7,500 miles. While I understood that's what's required for the warranty, the person on the phone had clearly misled me when they said just one document would suffice. They refused my documentation again, insisting I needed more proof. Even if I had returned with additional paperwork, it would have been pointless since they now required extensive details that I wasn’t prepared to gather. I was beyond frustrated, knowing that I had put in the effort and time to collect the paperwork only to face rejection. At that moment, I would have preferred to simply pay for the new tire instead of navigating this futile effort. It’s incredibly disheartening as a customer to receive incorrect information and be sent in circles, resulting in zero progress. The disconnect between what was communicated over the phone and what was stated in the store was infuriating. This entire experience felt like a waste of my time, as I took time off work only to achieve nothing. I'm tired, frustrated, and feel defeated thanks to Costco. I hope sharing this review will help others avoid similar struggles. If you visit this Costco, please lower your expectations, as anything higher will likely lead to great disappointment.

Sunday noontime is a disaster in regards to parking, but really the congestion seems to come from the same level parking as the entrance. If you walk a little further, the lower level is actually less than half full. I believe the easiest is to enter off Russel Ave. As for the rest...it's Costco! It's packed and the customer service is doing their best to accommodate the returns and congestion. Enjoy!

Store is okay. Decent. PEI who works at Membership station is so inefficient and stubborn. We already signed up online and came to get the card. She said she can't search it. The other employee told her to do something else. And she didn't listen. She ignored. She asked same questions too many times. She's definitely not for membership section , which requires efficiency and good customer service.