Smiths And Lounge - Garden City

Had a nice 2 curs meal with my dear friend, whom I did not see for a past. service was nice thanks to our amazing waitress rebecca, which was very pleasant. even though there was a superior who had been forgiven, and that did not allow us to enjoy our meal, as well as my cheesecake that arrived with us.

Have visited this bar since it has opened .Work at SmH .Always had a good experience. And tonight welcomed by 2 great bar men .Willing to give me a great Irish coffee , Good customers service from both bar tenders friendly , keen happy to provide a good drink service . Sadly their other bar tender not involved in the order , name manager knows , told my friend to put off her light on her phone it was shining in his eyes .!! Not in a nice manner, just rudley. No questions asked , no observation , a total unawareness 1 /He was not serving us, or anyone at this time , he was not serving anyone but felt to highlight this to a visual impaired client .my friend who needs light to see menu and hence sometimes needing light to see properly in dim lights. He Never asked why ????, he was arrogant , and should never work in hospitality again , Highlighted to manager We left. Could not stay in an establishment that condones this kind of behaviour/ attitude Hoping he will not or should ever work there again , cocky , selfish and so non accepting or even aware of clients of any disability Get Rid .He should not be allowed to work with this attitude this day and age.... Will refer this Bar due to him , I hope he never puts anyone in this situation and makes them feel less a person due to disability. Fuming , Never will visit here again snd will ensure , he will be held accountable for this and shamed as he did my friend. Never accept this Behaviour

Visited with friends for a late lunch/early dinner. Didn 't start off well. Wine was very expensive prices started off at around £30 for a bog standard bottle. Chose one and waited. After around 10 mins the waitress returned to say they didn 't have it. We chose again. Another 5/10 mins goes by and she returns yet again they don 't have that either. We had to choose 2 more in the hope that we would finally get something to drink. Fourth time lucky.... I ordered lamb rack, pink. Something I have prepared myself and eaten at restaurants before. I was therefore surprised when 3 lamb cutlets were placed in front of me. I told the water that I had ordered lamb rack and he said that was what I had been given this is despite him saying your lamb cutlets as he placed them down. I cut into one and it was virtually raw. I sent it back and chose something else. A different member of staff then came over and proceeded to argue with me, insisting that what I had been given was lamb rack... The burger I had instead was pretty tasteless and I foolishly ordered it medium rare my stomach took 2 days to get over it....

I’ve been here a couple of times in the last week, after unexpectedly having to spend some time at the nearby hospital. The food is good not cheap, but I think fairly priced and I liked the atmosphere. But what really set the place apart was the service, especially the excellent, very engaged manager. The quality of the service means I am certain to visit again when in the area.

Friendly and helpful personnel, great service , delicious food and amazing location .Not my first and definitely not last visit ?.