Auntie Anne's - Garland

I usually really like this place. My son and I always get a pretzel to share while we walk around Firewheel. It’s super nostalgic to me because I would always look forward to getting a pretzel with my mom when I was young and would walk around the mall shopping with her. I have gone so many times to this location and always have had friendly service. I went today around 1:00 pm and no one would acknowledge us or take our order. We waited at the register for around 5 minutes and finally left because the girls working there were talking to each other but wouldn’t help us. They didn’t even tell us bye when we left after not getting helped. It is very difficult for me already to get in the store with my stroller and then to have to leave empty handed was disappointing.

Very clean place ,good food and friendly staff,mini pretzels dogs are my favorite .

Guy working the register was very rude and looked like he hated his job, hated being there, hated when customers walked in, and just all around hated life. He was also treating the other employee making pretzels very rudely. I will not be going back!

My dad has dementia and doesn't get out of the house much. Today, Christmas Eve, in the pouring down rain, when I have 101 things to do already, I picked up my dad to take him to get a pretzel. I walk up to the door at 11:10am and the door is locked. I wait patiently outside the door, in the rain, for a few minutes then knock and ask what time they open. She says 11am. I tell her it's it's now 11:10am. Then she changes her mind and tells me they open at 12. Mind you, it says 11am online.Not happy!!!!

THE FOOD IS GREAT, I can never leave this town without stoping by here, I can't bear without