Papa Johns Pizza - Garner

I placed an order for pickup a few weeks ago. After bringing the pizzas home I realized the food was undercooked. I put the pizzas in the oven, but it didn't taste the same. I tried my luck again 2 wks later. Place another pickup order and this time the pizzas were borderline burnt. I've ate at this location many times and never experienced anything like this. The food is usually on point. I'm not sure if they have new staff members or the standards have been lowered. I kinda feel like my food was sabotaged because, I didn't tip. Why would the company ask customers who pick up their food for tips? I work in healthcare and I don't get tips for doing my job, although I should.

I really want to like this place. My orders used to be here on time and arrive hot and be correctly made. Never used to be an issue. Except for my most recent order, the shaq-a-roni. It should be enormous, right? That 's the whole point of it being promoted by former NBA player, right? Wrong and wrong. The one I got was about the size of a large. It didn 't even fill the box it came in, the size it was meant to be... not to mention both the pizza and wings I ordered were cold and hard when it arrived. Definitely did not get my $40 worth. (And that includes deals and discounts)Sidenote: it was delivered by doordash. When it switches hands so much, I expect a sticker sealing the food, so I know it hasn 't been opened/ touched. Neither the pizza box nor the container for the wings were sealed. I was told that only is done for no-contact orders during covid...That was in November, and I asked for a refund immediately. It 's now January, and I still haven 't gotten my money back. I 've called the store, I 've called customer service, and I 've emailed customer service. The store manager told me on December 4th that the refund was being processed and that I should call doordash to release the funds. This didn 't make sense. I ordered on Papa johns website, and my card was charged by papajohns. Why would doordash have to pay my refund??? But I called anyway, and the dd rep said the funds need to come to me directly from the merchant like I thought... why is it so hard to get a simple refund from this company??? Idk what else to do so I 've gone karen

If you need to talk to someone on the phone it’d probably be quicker to send a card in the

System updating during dinner hours, order placed through app, customer service calls and hour later to say order will not be honored have to go to store to place

Miserable service. You will be told your food is ready via the app, text message, or however else you chose to get your order updates, but it will not be ready when you get there. Just spent 25 minutes sitting at the counter waiting for the lady to finish putting stickers on boxes every 10 minutes to check if my order was sitting on the warming rack. 2 of the folks waiting with me today were door dash drivers who both said they typically decline orders from this store because they end up waiting for 30 minutes for food after being told it is ready for pickup.