Pizzahut - Gateshead

Visited Pizza Hut with my sister and nephew for lunch while doing some shopping in the metro centre. We were greeted at the door and shown to our table by a very pleasant lady (so far so good, we thought). Another lady who was doing table service came over to our table to take our food and drinks order, we asked if we could have 5 minutes to look at the menu, she then came back to take our order. We ordered the 'chicken sharer ', we were asked by the girl whether we wanted PLAIN, BBQ OR SWEET CHILLI CHICKEN, we asked for plain, the food came and was dropped onto the table, the waitress did not have very nice manners at all. The chicken wings were covered in a BBQ flavouring, I approached the girl and advised her we had ordered plain howevre the chicken wings we had been served were bbq, she came over to the table and stood over us with her arms crossed and said 'the chicken wings are flavoured with bbq when we get them from the manufacturer, so there 's nothing I can do ' I then of course asked if she could change them because we wanted plain chicken, she continued to say 'well you ordered plain and they are plain, just seasoned that 's what I meant when I said plain ' I asked if we could change again as it was not what we had asked for, she snatched the plate from the table and walked away shaking her head and continued to gossip with other members of staff while nodding over to our table. The plain chicken was served to our table, once finished the same girl who had served us came over and took the plate away and asked 'do you want anything else? ' in a terrible manner and was extremely abrupt. The whole experience was terrible and the lady who served us most definitely needs some training in customer service and needs to study her menu to be able to advise her customers correctly! We will not visiting Pizza Hut again!!!

Friendly staff, lush pizza, a little expensive but you pay for quality right? Had a nice romantic meal here with the girlfriend.

Got 3 pizzas to takeaway, terrible no taste hardly any topping, just like eating bread. Not this branch be the one near toys r us at metro centre.

BBQ meat feast could taste nothing but BBQ sauce. Worst thing we have ever tried to eat. All we got was I 'll let chef know and that 's 27 pound please !!!!! Put me off eating there ever again, still trying to forget the taste 7 hours on. Must have had us salt and sugar intake for a week.

Very nice food , service with a smile and nice choice if going for an afternoon buffet , can get a take out aswell