Chick-fil-a - Germantown

This uses to be my favorite place for years. It's the worst in the Memphis Metropolitan. I just waited for 45 minutes in the Drive-thru line. The staff is very respectful as always, but the service is terrible. This is my third bad experience in this place. All other locations in Memphis are much faster, 15 minutes tops in Drive-thru, along with Curbside Pickup, which this location no longer offers. They would think that low staff, but it's a ton of people in this place. I hope they can bring it together soon, but for now it's not a way for me.

I have 826 there and have food at 906. There was a single line traffic and after 20 minutes the cars started to move around on the other side and slowed it even more. You need someone to control traffic or cones. I had to use enough gas where I drove 7 miles while I could wait. The person in the window was very nice. The coming was much faster. I have a handicap so it's hard, but they need a sign that you do this or something at the beginning of the line before you jam. Do not go back through the ride and cannot go back at all. Was very disappointed. To make it out of the food was not good.

Overall, great location and respectful staff. I give this a low-star rating, because I currently 3-for3 on this site, forget an element on our curb-side order. I feel respectful that I should?t have to check my bag just to make sure that I have all my food before I go, and it is quite annoying to come home, and to realize that someone does not have their actual meal. I understand haste and near the closing time, please work to ensure that all foods are provided at the door hop before they ever leave the kitchen and is given to the customer. Very annoying. I tried to catch someone as soon as possible as they closed, but I have no answer.

I waited 25 minutes in the car. Usually I would be upset, but I admire professional staff, efficiency and food. They do not experience the staff leaving; they are venerated. Keep the good work!! Not only did I wait for 25 minutes, but also others. None of me!

Food quality is what you'd expect and probably what you're wanting. However, the wait in drive thru was VERY long (25 minutes? and they haven't offered curbside pickup in months.