Firehouse Subs Germantown

Every time I’ve come here I had a pleasant experience and no problems. My last sandwich was heavenly.

Went in and waited behind one lady. she left after waiting a long time for someone to take her order. she eventually left and we were next in line. we waited another 10 minutes for someone to take our order. keep in mind this place wasn’t packed but the workers acted like it and kept making eye contacts with us like we were supposed to do their job for them. we left not too long after that and got sat immediately at huey’s. with a restaurant health score of 65 this doesn’t surprise me.

Went in and waited behind one lady. she left after waiting a long time for someone to take her order. she eventually left and we were next in line. we waited another 10 minutes for someone to take our order. keep in mind this place wasn’t packed but the workers acted like it and kept making eye contacts with us like we were supposed to do their job for them. we left not too long after that and got sat immediately at huey’s. with a restaurant health score of 65 this doesn’t surprise me.

Great service and atmosphere, but I give the food 2 because after 3 times my order was not right!!! Whatever I get I always want it fully involved!!! Each time my large steak n cheese I asked for it with everything and my medium engineer the same way!!! Twice, they both were wrong!!! The last time the engineer was right, but the steak n cheese was wrong!!! I’m like how and you got the ticket for them both fully involved!!! Even after all of that, two sandwiches were replaced with no hesitation!!! Staff is great, I believe the guys are just working so fast and talking that they just made the sandwich the way they know it comes and just missed the fully involved part!!! At least that’s what I am going to choose it up to be!!! I will wait a while before I order again from this location again, just to see!!! I also now know to check my food before I leave as well!!!

All the sandwich makers just took break at the same time.