Bruegger's Bagels - Glastonbury

The bagels are very good. But they switched to a pay at the register first process which means you don 't get to look at the bagels and you don 't speak to the people preparing them anymore. More often than not my order gets messed up now. And you are expected to tip first!

To the owner,You should be ashamed of yourself for running an establishment like you do.You need to hire more people to give better sevice for dining in and the drive thru. I've been coming here for years only because there is no other place around.Everything is slow,you should be getting your customers in and out as fast as you can but that's not happening and the bagels are very small.

Great food, terrible service. Just wanted a bagel with cream cheese, but at only 11am they were out of all of the good flavored bagels. Why the heck not make more? Running out of the same flavors every morning, you could actually sell more if you have more. And then the kids working there are so rude, and they dont even check to see if they have the bagels available until you get to the window and then you have to wait even longer. But certainly tasty. $8 feels like I was overcharged for 1 bagel w/creamcheese

Place really was below my expectations. First of all of the bagels were extremely small and there was no cream cheese on my bagel. Secondly, the lady at the drive-through was freaking miserable. She should not be working there. If she if she's that miserable, she needs to find another job will never go back there ever your best bet is just to go to Dunkin' Donuts. You can get a bigger bagel with more cream cheese and taste better.

Went to drive thru. Bagels are delicious when they have what you want. At 10 am last Saturday we made a special trip that takes over a half hour to get there. Specifically to get their salted bagels. They were out of them. 10 am on a Saturday! Had to select other types. Made a special effort to get up early today Sunday and got there at 8 am. Wanted 6 salted bagels. They only had 3. They open at 6am and were out again?? Once again, had to settle for another type. Got a bagel bundle including 2 cream cheese. Got home and guess what? No cream cheese in the bag. Called and the associate could not refund me for the cream cheese unless she physically sees the card I used for the purchase. So I would have to drive over an hour round trip to get a refund. She was also too busy to take my name and number for the manager who is off today. So I have to call back when she is not busy. Very poor management and very poor planning on their part. Hopefully I can get my money back for the cream cheese. Needless to say we will not be going back. Too much effort on our part for shoddy service and not being able to get what we wantUpdate never heard back from anyone. Contacted customer service and got no response. What a shoddy ebterprise.