Tropical Smoothie Cafe - Glen Allen

Today, My order was missing my quesadilla. I’ve just about had it with this location. They put the bag of chips in the bag and basically handed an empty bag with the smoothie. It’s rare you get a friendly and diligent person behind the counter.They never answer their phone at this location.Additionally, they always seem short staffed and/or staffed with some people who could not care if a customer was there or not. they’d rather be looking at their phones or have a phone conversion with AirPods in their ear.UPDATE: they remade the quesadilla but incorrectly as they included items I needed omitted so I didn’t even eat the food except parts of the tortilla. The girl behind the counter was nice and offered a free cookie for my troubles. I still stand and along with everyone else who left a review that there are staff here at this location who are ruining this place. I increased from 1 star to 2 star.

Today, My order was missing my quesadilla. I’ve just about had it with this location. They put the bag of chips in the bag and basically handed an empty bag with the smoothie. It’s rare you get a friendly and diligent person behind the counter.They never answer their phone at this location.Additionally, they always seem short staffed and/or staffed with some people who could not care if a customer was there or not. they’d rather be looking at their phones or have a phone conversion with AirPods in their ear.UPDATE: they remade the quesadilla but incorrectly as they included items I needed omitted so I didn’t even eat the food except parts of the tortilla. The girl behind the counter was nice and offered a free cookie for my troubles. I still stand and along with everyone else who left a review that there are staff here at this location who are ruining this place. I increased from 1 star to 2 star.

I've been avoiding this location because of the poor ratings. Today, however, I accidentally placed an order at this location today instead of my usual location. I was surprised at the clean appearance from outside the store. However, when I entered, there was someone sitting at one of the tables, eating and on his phone. I couldn't tell if he was an employee or not based off his deamenor as he just stared and did not greet me while continuing to drink from his cup.After I got my food. I started consuming the smoothie I ordered. I usually always order the same smoothie. For some reason, the smoothie here had a weird aftertaste that lingers for a long while after drinking.The wrap was actually pretty decent if not for the very wilted lettuce.I just thought I'd add my two cents. I really wanted to give this place a good review because the current reviews seemed a little unfair. Especially since they are next to a Tesla supercharger with a bunch of Karen Tesla owners (I'm also a Tesla owner). However, it seems the reviews are valid about poor customer service and weird food prepping. Now I can avoid this location based on my own experience instead of others'.

Smoothies that you will wish you made your own at home, when I asked the rude Arabic man (who appears to be racist to me and a few black people in the store, if he can put less ice he replied in a very mean way that it will be watery then.... I said can you put a little more kale to make thicker? He said that would be extra in a rude tone. He began to explain to me that the workers cost a lot and they need to charge extra even if only a few pieces of kale, (kale is 1.50 a pound it's obvious he is the owner since why would he care about a handle full of kale. I am amazed that for a 9 dollar smoothie that will cost me 1 or 2 dollars to make at home. The guy is very rude and trying to complain about how much it costs them. Weird experience from a very frustrated old man. Not going back to be treated so bad and be careful as I would not trust this place to grab me a water.

This place sucks. Employees are rude...they viewed us as a hassle. NOT ANOTHER DIME! I'm awaiting the robo response from Tropical Smoothie asking me to tell them more via their webpage...I won't respond to bots.