Tim Hortons -  Gloucester,

This is the worst timhortons I have ever gone to. They are more concerned about getting you through the driveway fast enough for their times rather then getting your order correct. I try to avoid going to this one because 9/10 they will mess up your order. I get people make mistakes but it has happened so many times. I also find them very rude and I don't think I have even gotten 1 friendly person take my order before. They act like they don't even wanna be there. Super frustrating when you pay money for something that isn't even correct or taste gross.

Unfortunately, standards at this location were below par.For the number of Tim employees (8) whether for training or for working the drive-thru, should not neglect the actual responsibilities of the Dine-in restaurant. Over half of the tables were dirty, needing to be wiped down. One person was in front of the front restaurant serving that looked overwhelmed and clearly didn 't get a break or back-up when line up was over 7 ppl?Our order, Turkey Bacon Club Potato Wedges, took 11 minutes. Okay.However, the then 8 customers after our order got serviced, including sandwiches hashbrowns? Noted issues with just Iced lemonade drink order for another Customer just after us to be told 5 minutes after ordering, that machine not working 100%...to change their order. 5 minutes?My overall observations Not impressed with your management of staff or organization of your store. This store needs a bump to actually meet Customer Service to Common Courtesy Sense.

Ordered Ice Coffee, they didnt fill the cup to the top. Also ordered a cold brew with which they used spoiled cream. Wasn’t impressed.

My sister said I didn’t want this drink and he said You could’ve told me that before hand and it was so passive

Went to Tim’s with my friend we went through the drive-thru we had ordered 4 items 3 drinks and a doughnut they messed up one of the drinks and messed up my doughnut I had asked for a chocolate dip and they gave me a apple fritter. Personally I am allergic to cinnamon which the apple fritter contains a fair amount off. I personally think this is very irresponsible. Considering if I hadn’t noticed it had cinnamon in it it could have been dangerous.