Big Shawn’s Cheesesteaks

I placed an online order at 4:15 p.m. and arrived at 4:30 p.m. as indicated on the online forms. Despite the open led signs being on, all doors were locked and there was no one inside. I attempted to call the phone number multiple times with no response. It is now 5:30 p.m. and the website still indicates that my order is being processed. The door decals and hours posted online indicated that they were open, but it was evident that they were not. Despite this, my card was still charged. I am extremely dissatisfied with the customer service.

2nd time I have been to this place and unfortunately both times have been awful the lady that works there is so rude and her customer service is horrible.First time I went I ordered loaded fries and the fries were cold and burnt.This time they were out of chicken, tomatoes, chili, and so forth.I am all for supporting local businesses, but if you are wanting this business to grow it’s a MUST to hire some new improved help or someone that can at least pretend to be friendly and helpful.

Customer service is great, people are friendly and fast. Food is amazing hot and fresh. Decent portion sizes.Tried cheesesteak sandwich, cheesesteak fries, chicken wings, an cheesesteak egg rolls. Everything was delicious.

Terribly rude employees. The food is good but it is not worth putting up with the disrespectful staff. Once I went there 45 minutes before they closed and they refused to help me. Today I went there and because they had a big order so I was ignored and basically told it’s going to be forever. I will tell everyone about my bad service there.

My friend and I were going to try this place for lunch since the hours on the door and online said open at 11am. We went at almost noon and the doors were locked and it was dark inside can't try it when hours posted aren't when open.