Heritage Hill Pizza - Grand Rapids

Ordering online was easy, the order was at our doorstep within 45 mins and everything was so hot and delicious! We got crusties (spinach, feta and black olives), a margarita pizza, and a stuffed BBQ chicken pizza. We got the apple dessert crusties too. All soooo yummy!

I wanna give the pizza a 3 and the customer service a 1. It’s a local pizza spot with a simple but navigable website. I ordered pizza on their website, paid with Apple Pay as it allows on their site. I chose curbside pickup and called when I got there. Got the pizza and went home. Seemed to be pretty straight forward. When I got home and started plating the pizza for my family, I realized one of the pizza wasn’t made to order. I called them and tried to explain my issue and was met with incredulousness, disrespect and ultimately, no tangible resolve. I won’t write a huge story bc it’s upsetting. Its just important to know that the manager was unprofessional, and clearly doesn’t have an organized system for researching orders. I called when I noticed the issue. Maybe half an hour after picking up the pizzas. I wasn’t rude or accusatory, just trying to find a resolution. They accused me of lying to them for free food. ??‍All in all, it’s a bummer because I thought they’d just credit me the difference between what I paid and what they provided. Instead they said I was a liar and told me to make a new order some other day and they’d figure it out then.Very strange experience.

Pizza is good family owned and take out takes a bit linger than most but good pizza

Food was amazing. Brand new Beautiful Italian family in the area , I am enjoying an authentic homemade Italy pizza ordered here for the first time may I add. super professional especially one of the managers “G” or John like I called him haha lol, he had amazing customer service and made want to order more . Amazing customer service skills you will have a bright future in front of you young man! The food was delicious probably the best pizza shop in all of Grand Rapids.

Placed GrubHub order for cookies and brownies. The brownies were inedible. The chocolate chip cookies were tasteless. The big kicker is I ordered a $7 giant cookie, but apparently they don 't make that any longer.So instead of calling to inform me, they decide to toss 2 more tasteless chocolate chip cookies in the bag. The additional cookies don 't even make up the cost of the original cookie purchased.Called business, said they would offer me a small discount next time I order. Another order from me will never happen.What a total ?