Prezzo Italian Lakeside - Grays

It's rare to have that welcoming and caring service! We come with two children (one with food allergies) and our elderly grandma who went out first time in a long time. Lady who was our waitress was absolutely lovely! Accommodating and really mindful of our extra needs. Food was great. Espresso was really, really nice. Big plus for vegan options, especially delicious vegan desserts. Service: Dine in Meal type: Dinner Price per person: £20–30 Service: 5

The food was ok, totally understaffed but the staff were very friendly. One of our desserts came with cream that was off and pretty rank. Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 3 Service: 4 Atmosphere: 1

Nice food, but the staff member who dealt with us during our meal was rubbish, she couldn't understand the majority of what we were saying, when ordering, very strong language Barrier, which made our experience quite disappointing overall and then when we paid, we had an offer which she didn't how to use and she wasn't able to explain the details and then proceeded to come across agressive because we didn't understand her.... Service: Dine in Food: 4 Service: 1 Atmosphere: 4

We had such a nice time 9/11/23. The lady who served us (might have been the manager, not too sure) was lovely, very attentive and nice to chat to. The food was delicious and she made me the nicest coffee I’ve ever had. Definitely recommend the tirimisu and the citrus cooler were amazing also. Food: 5 Service: 5 Atmosphere: 5

I have had many positive experiences at other branches but this Prezzo is one to avoid. It was busy as it was half term (but it was about 2pm). We only had to wait a few minutes before a woman came to seat us but she was interrupted by a very abrupt man who barked, How many? at us. Everytime she came over, he server kept touching me on the back/shoulder with her hand and I kept moving my body away. I eventually had to ask her to stop after the third time but she still did it to my husband as we were paying. The starters and pasta dishes were fine but my husband 's saltimbocca was very thin and over cooked, the cabbage was wet and floppy and the potato looked like it had been heated in a microwave, not roasted al forno as described in the menu. The sauce was incredibly watery. They did replace this meal but then we didnt get to eat together. A really disappointing experience. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 2 Service: 1 Atmosphere: 3 Recommended dishes: Crispy Fried Mozzarella