Mcdonald's - Grayslake

Fast friendly service that has been served for breakfast

Food is always fresh. They never told me that the ice machine is broken, which is a huge bonus. The girl who works the ride thru at noon (between 12-3am) is super sweet and always beautiful and always smiling.

It's fast food. Nothing to write home. It's what you'd expect.

Manager Maria extremely rude. upon ordering thru the app they confirmed their address of the establishment and I proceeded to place my online order. I got to the drive thru and thry told me that I placed the order to the wrong mcdonalds and taht I had to leave she closed the window and didn't even apologized for them providing me with the wrong address. I had to drive 10 mins away to the mcdonalds I placed the order because my child was hungry. Very unprofessional and with lack of customer service.

McDonalds always gives you a great deal on junk food. They give you the food as quickly as possible and as hot as possible. This specific restaurant had exceptional customer service, especially when you consider the average McDonalds customer. The manager was helping an older woman with the McDonald's app so that she could get a discount for her food. He spent about 10 minutes with her, and then finally just gave her the food because she couldn't understand how all the app worked and 10 minutes per customer is way too much time to spend on one person.