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Feedback gevenThe food was delicious and served hot. We had a great experience with Jay at the window, she was fantastic.
I am puzzled as to how a restaurant specializing in chicken cannot provide the basic ingredients for a chicken sandwich: bread and chicken. Even if a certain sandwich is unavailable, the necessary components should still be on hand to assemble it. The staff appeared extremely lazy, lounging around and idly scrolling on their phones while claiming to be out of certain items.
Terrible! Awful customer service. they neverrrr make curbside orders when they are supposed to. 20 minutes AFTER I?m supposed to receive my food while I?m waiting in the assigned parking spot, I call and she says oh they will start making my food then hangsup. and btw this happened twice about a year apart. Both times I had to call the store myself in order to get them to startmaking my food even though I ordered through the app. UPDATE: waited an additional 10 minutes and still no food. Called againto cancel the order and she said she couldn?t do that, I would have to go through the app but it isn?t possible to cancel ordersthrough the app. it?s a huge run around.
Every time I visit this restaurant, I tell myself that it will be my last time. However, my son enjoys the Chicken Supremes, so I end up giving in. The staff here is incredibly unprofessional and terrible - perhaps the worst I have ever encountered. It feels like they consistently bring in rude individuals who are unable to handle orders. At a certain point, you have to wonder about the quality of the managers. This visit to Bojangles on Elm will likely not be my final one, but it will certainly be my last visit to this particular location.
The service at this restaurant is average, they meet the basic expectations for most food services. Sometimes the tea is too sweet, and occasionally the cookies are dry. However, the food quality is good when prepared properly. Overall rating for food: 3 out of 5.
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