Starbucks - Greenvale

Spend a total of 20 minutes here today waiting on two drinks. I figured they were backed up and busy so I was being patient. There had to be about 5 baristas working behind the counter and it took several minutes for them to acknowledge me at the register. Then I heard as maybe 10 names were called as their drinks were prepared. My name was NEVER called. I decided to say something after 15 mins and I noticed two drinks with my name on it were tossed to the side, not even in the correct alphabetical location corresponding with my first name. One of the drinks were made incorrectly so I addressed this. I will not be visiting this shop again because I was disregarded as a customer, was not addressed as everyone else was, and I take customer service very seriously.

So why is it that this place is in an affluent area, yet I walk in for a simple venti coffee and the privileged girl behind the counter looks like she hasn't taken a shower in 3 days. She's gossiping with the other employee and legitimately picks her ear, makes my coffee, and uses the same hand she licked her ear with to place the cap on my coffee. I paid for it then told them I don't want the coffee and walked out. The manager needs to seriously pull his or head out their a?!! and take this post as a real wake up call for hygiene. Someone should call the health department on this location.

When they ask the long line of people waiting for their mobile orders “Who wants a refund step over here” you know things are bad. Food: 3 Service: 1 Atmosphere: 2

The restaurant is decent but quite loud. The atmosphere is rated as a 3 out of 5.

This location gets pretty busy in the morning, order ahead for pick up. Food: 5 Service: 5 Atmosphere: 3