Ultimate Pizza - Greenwich

Late night and I have just finished work. My two teenage children are still up and though glad to see me, were looking for food. I placed my order with Deliveroo, as I did try and call the store directly to: 1) see if they were still open and 2) place my order of three chicken burger meals. As I was getting changed I had the screen on the order page to follow the process. I noticed first of all when the driver left the store, he went the wrong way. I thought he must be turning around. But as I watched the driver twice passed my road. I rang the store directly and said I think the driver is heading back to you as he 's passed my house now twice. To say that the person who answered the phone was very unhelpful was an understatement. You need to call him directly, there 's nothing I can do, next time order directly with us 1) Why use Deliveroo if you want direct customers? 2) I would have placed order directly had you of answered your phone. When I finally directed the driver to my house, (Standing in the rain I will add, when I am not supposed to be leaving my house) the driver insisted I do not know where I live. Telling me that this is not (name of my road).. I have lived here 20+ years and never been told that! Food was lukewarm. Burger was ok nothing special and slightly hard around the edges, chips I think must have been reheated a couple of times, they were quite hard. I did not finish them.

I never got my food. Do not order from here, I don’t know what else to say, I ordered one pizza and never heard back

I order a pizza a week ago and it wasn 't to standard and I had to throw half of it away. I ordered again tonight, a different pizza with wings, chips, garlic bread and chips. Thinking, they might have got it wrong last time or the one who was making it probably had a bad day. Gave it another shot, and clearly explaining, extra sauce with the food. Food arrived in 45 mins. Forgot to bring me a drink, that I paid online for, was told to, next time you order, we will deduct it for you . Prior to my food delivery, I kept on calling the shop, just to make sure, they bring everything and the right stuff ordered. Sometimes they get it wrong, language barrier or they get too busy. Yet again the Pizza was not to standard and cold, Didn 't even eat half of it, chips were greasy, garlic bread, looked as if soaked in oil. Fried wings looked black and over cooked. I would say, whoever is considering ordering from here, to look elsewhere or sleep hungry lol. It is not worth it, not worth the money or time. It is awful, running a business but not keeping stuff to at least standard. This isn 't personal or anything but an honest opinion. Will never order from here again.

So... i ordered from here on just eat, 11pm the food arrived at 12:20am and 1 hour and 15 mins after placing the order there was no sign of the food. Eventually the driver arrives, doesn't have enough change so i loose out on even more money! Then i come inside open up the bag and the food IS DRIED UP old and OVER FRIED!! I would never eat this nor expect anyone else to eat this. I rang and in replace they had the balls to send a 6slice pizza in replace FOR TWO PEOPLE and i gave them back that old stale food. do not waste your time or money ordering from here!! I'm starving!!!

Ordered from here on just eat, 1 hour and 15 mins after placing the order there was no sign of any food. We rang up the place directly multiple times only to be told by the rude staff that the driver is 5 mins away every time, as well as them hanging up on us. thankfully im getting a refund but dont waste your time or money ordering from here!!