Mrjims.pizza In Arl - gton

I always order delivery and my pizza is fresh and delicious. The white sauce with garlic butter crust, mushrooms, roasted garlic and roasted spinach is out of this world good.

Ordered pizza, cheese sticks, and cinnamon sticks. All 3 were undercooked and the dough was too raw to eat. Very disappointed with this order.

I haven't had Mr. JIM'S since covid lock down. I guess since people were ordering non stop the food was fresh. Recently, on my order I didn't think anything special of the pizza or wings. It must be the crust! I remember ordering buttery crust. It used to be better than major chains but not this time. It hardly had any pizza sauce.

Usually my reviews are ones that promote the business…but this one will not be that Review. My experience on 9/9/23 was not satisfactory at all. The employees were gathered outside smoking, playing in their and talking. Which normally is not my concern as long as my order is correct. The employees went back inside to make orders but not one person washed their hands or put on gloves. I waited the usual 15 minutes for my order and it was hot and fresh. When I made it home and started eating…I noticed a long stringy hair baked into the crust. So of course my family was not about to eat any of it. Since it was after business hours I waited to inform them the following day. I called and let them know the situation and offered to return the items since we weren’t able to eat them. Unfortunately they only offered us 1 pizza and I informed them that my 3 children did not eat the night before due to the hair baked into the food. I wanted to return the items to have them remade or the option to reorder elsewhere. Ultimately I did receive a refund but this has tarnished our relationship...especially since I drive out of my way for this particular location.

First time ordering from this Mr. Jim’s and it was wrong. Ordered Jimstix with pepperoni and two pizzas with garlic Parmesan crust. We called and they said to bring the pizza back and they’ll remake the Jimstix. So we did and they literally poured straight up butter on the crust. Definitely not what I had in mind when ordering garlic Parmesan crust. Who pours just straight up butter on a crust! We rarely order pizza and the one time we do, we’re beyond disappointed.