Sbarro - Gulf Shores

I called to order a large pizza an hour before closing, only to be informed that they weren’t making any more whole pizzas. Initially, I thought there might be a problem with the oven, but it turned out they simply preferred to sell their pre-made options. When I inquired about their most popular pizza, pepperoni, I was shocked to learn they had only one slice left. It's hard to comprehend why they wouldn’t prepare an entire pizza with an hour left until closing. I can't help but question why the owner would pass up a $30 sale. If it had been just 15 minutes until closing, I could understand, but an hour? This feels like a missed opportunity and doesn’t reflect well on their business or customer service.

I frequently dine at this restaurant since it's conveniently located near both my home and workplace. Although Sbarro isn't usually my first choice, I always notice that Ann stands out as the friendliest and most upbeat staff member whenever I visit. Her positive energy at the counter and outstanding customer service truly enhance the experience. Ann is undoubtedly a valuable asset to this Sbarro location.

I often try to place orders, but they never answer the phone!

I recently discovered this charming spot situated in a gas station on County Road 8, and I'm excited to share my experience. I began with the breadsticks, which are served in pairs. I couldn't help but think, "Fantastic! I love bread!" The pizza was outstanding—definitely some of the best I've ever had. I always make sure to grab a ranch packet to go with it. Additionally, the place is very clean, which is a big plus!

I absolutely love the pizza and wings at this restaurant, but I believe the staff could benefit from some extra training. My pizza was placed in a plastic bag and handed to me upside down, which was not ideal. I would prefer my pizza to be served flat to prevent the toppings from sticking to the lid or sliding off.