Holiday Inn Chicago North Gurnee, An Ihg

My room was updated to a suite because I was an IHG platinum member. The room was out-dated. The carpet smelled like dirty feet and needed cleaning! The beds were small but comfortable. The room was more than $213.74 for the first night and was too expensive for what was provided. There was no free breakfast. I had planned on staying four nights but canceled after my first night. I'm still waiting to hear from the manager...four days later.

Came up to visit my son at Naval Base. Our room was affordable, clean, ready on time, we didn’t have our room cleaned daily but if we needed anything (towels, shampoo, etc), they were given to us right away. I thought the place was very clean and in a good location. No free breakfast, but they don’t advertise one and room service was fine, but they have many good pancake houses and breakfast cafes around that the kuerig in the hotel room was plenty for a start to the day.

UNCLEAN ROOMSThe first room I was given at checkin smelled of dampness, and cigarette. I requested to change it. The room was changed, when I came to that room past midnight, its toilet did not work and it also smelled bad, and was not clean. Requested for bedroom slippers, was told that they are not available.Was moved to another room, it still smelled, but less than the previous rooms. No water provided in the room.Hallways and rooms have dirty carpets, dirty sofa seats in rooms, dust on fridge and microwave. The guys on the front desk tried best, but they did not seem to have any choice.No value for money, would never recommend this.I just wonder, is this really a Holiday Inn?

I’m visiting this location from Michigan, during a trip to Six Flags. When I arrived, my room was ready, clean and inviting. The pool was refreshing and when my group and I noticed the happy hour food special, we chose to dine at the hotel rather than leaving and seeking out fast food. Brett was faced with a high volume of guests with regard to my group, but he kept his poise and professionalism throughout. His customer service was stellar and his personality was a refreshing parallel. I could not be more pleased with my experience! I hope to cross paths with him and the rest of the staff again someday.

Nothing too impressive. It wasn't bad but not great. The breakfast buffet should have been free in my opinion. I've stayed at several hotels with better buffets that were included. Disappointed to find the hot tub has been covered with plywood in the pool area... but the pool was warm and clean. Their website said kids eat free, and the person at the front desk had no idea what I was talking about when I asked, so we decided to eat elsewhere. Also I'm not sure if it was just because I booked at the last minute or it was because of the weekend we came, but the room was extremely over priced. I expected more for what I paid. Overall, it was OK but it could have been better.