Popeyes Louisiana Kitchen - Gurnee

Their chicken is very greasy and have no flavor. I ordered spicy chicken in 2 separate occasions and they tasted like their bland mild. Today, I ordered just a large Cajun rice and it was only filled fluffily 3/4 full and it tastes bland, like nastywhite rice. My gosh, the worst Popeyes branch I've ever encountered and I tried to give them a few tries because they are closeby, but seriously bad everytime. Calling and reaching anyone for issues is also non-existent.

The Customer service through drive thru is not good. Very short and does not allow you to speak. They want to finish quickly and are rude in their approach. Also the orders I place always have less product. Today I had two large side orders of Fries andit was barely enough for one in two boxes. This is the Gurnee site. It's a new location and always something wrong here. Thereis system issues with no credit card accepted at times. Also there is delays on food orders way too long. And you can't orderin the app for this location either. They have no vetting of employees or are not trained correctly as well. I don't have anyissues in the Round lake IL. Popeyes. This is not good as it takes attention and proper communication to make customers comeback. But let's get the order right and then it's a better customer experience. This is not the place for this. I love Popeyesbut not this location.

There was only crispy chicken available when we visited on Nov.20, 2022 at 5:30 pm. They started cooking chicken after a bunch of customers arrived.. Our orders took 30 minutes to come out! The dining room was nice and warm but the restrooms were meatlockers. Women don't typically pee standing up. The toilet seats were ice cold, like both of the restrooms. Only cold water ranfor hand washing. Popeyes should fix the problems at this location.

Not a well run store, ordered inside and watched car after car move through the drive through. Guy came from the back to take my order. Went back to make chicken. Waited forever for food. He comes back up and promptly filled my order. Get back and 3chicken sandwiches had buns so toasted they crumbled in your hand. Sides were fine but sandwiches were sitting around too long.Give the kid from the back raise, only one who knows how to hustle.

Great chicken and amazing customer service. Plenty of parking. Drive thru is perfect for a quick pick up.