Mcdonald's - Hagerstown

Ride thru (1 and 2 spots) was a chaos that the person who took the order did not catch and I ended up paying for the wrong food. no communication was not a good customer journey.

This McDonald's is usually quite good with the accuracy of the orders! My only issue is how the drive through is operated since many people will only order from the second speaker and won't pull up to the first one, though this is not reflective of the stores service. I've always had someone nice at this location.

Food was ready quickly. Both meals were accurate. Everything tasted fresh and was a good temperature.

I was once very critical of this particular store, but recently I've had some good experiences. The drive-thru line has been moving quickly, and my orders have been accurately filled. It looks to me like there are some new faces inside. I'm mostly a weekend customer, so I can't speak to the service on weekdays. I usually use the drive-thru, since Verizon data service is very poor in this part of town, and the mobile order pickup spaces at this location are kind of down in a hole, and close to a larger building, making it next to impossible to place a mobile order after parking. Not really McDonald's fault of course, just a tip. If it's not already obvious to anyone, placing a mobile order through the app will make your experience much smoother at any McDonald's, and save you money to boot.

First, me and my sibling grew up eating McDonalds as a treat; and the Hot Fish Sandwhich with Fries and a Coke soda just brought it back home for me, thanks for the memories MickyDees.