Popeyes Louisiana Kitchen - Hagerstown

This location in particular is a hit or miss when it comes to customer service. My friend and I placed 2 mobile orders. We were greeted upon arriving the DT. The issue stated at the window. The presenter person asked for the name on the order. Then shut the window automatically. Handle us 1 bag then shut the window and walk away. She then noticed we were still at the window. She open the window and asked what we were waiting for. I said we have second order. Handle me the bag and once again walked away. She then returned to the window. Only this time she crack open the window instead of fully open the window. I asked for BBQ sauce and jelly. She gave us 1 BBQ and 3 jelly for an order of 4 piece of chicken, 2 biscuits and 3 side orders. I asked for more sauce, she proceeded to say. We have to charge for extra sauce. I said ma'am we have 2 orders you just gave us 1 sauce. She said I understand but we charge. I was not going to argue with her over 2 sauce. so, I pay the .50 cents plus tax. This lady have no customers service skills whatsoever. She's rude and is not friendly at all. Iam a GM at a restaurant myself and this type of employee shouldn't be working with customers at all. Instead she should be working in the kitchen as far away from customers as possible. She's a latina lady on her late 20's early 30's with dental braces.

Had to wait for someone to come to the drive threw window after blowing my horn a few times.

Be careful and double check your orders before driving off. They have hired people who don't understand the difference between a wing and a leg. Never had issues till now and always recommended this place for good food but I'm pissed... the girl handling the drive through had no clue what to do and we had to explain several times what we wanted. Drive up to the window and the lady repeated our order correctly... we get home and I got legs.. not wings in my order... so it's going in the trash. Drove thirty minutes one way just to be disappointed.

Love the popcorn shrimp. Chicken is way better then KFC! I absolutely hate their drive through design, not suitable for big vehicles or inexperienced drivers.

We just purchased Red Beans and Rice. The fried chicken meal is expensive. Plus they no longer sell Cajun Rice.