Arby's - Hamilton

I am almost certain that one of the employees at this restaurant was visibly impaired while working. Their eyes were glazed over and they were stumbling while handling food. It was not a good sight. Additionally, they forgot to include an order of fries in the drive-thru and got my drinks order wrong. I had to wait a long time inside for them to correct my order. Overall, I was not satisfied with the interaction.

I have been to this location a few times now and the service is always really great.

The store manager who works in this store is an unfriendly person who has horrible customer service skills, you expect a manager to uphold a certain standard and this was not what i witnessed. i love arby’s and live in this area but i would rather drive to the lime ridge mall location or stoney creek location than ever return to this establishment. i can see now why there is never consistent staff at this location.

Worst Worst Worst. Waited 22 mins at drive thru just to get skipthedishes order. You guys are not fast food restaurant where its just pick and go. Let your door open for the drivers to pick food after 8 or ask the customer to park at front if order is not ready rather making wait at window until order is ready. This is just ridiculous that food is ready and becoming cold but taking forever to get through the window. Work on this.

The service at this restaurant was terrible. We waited for about 10 minutes behind a car in front of us to receive their food. When we finally got to the window to pick up our food, the staff member seemed confused and disorganized. Another staff member handed us the debit machine, we paid, and then she handed us our food and walked away without giving us our drinks. After some prompting, we finally received our drinks, but they were missing straws. Upon checking our order, we realized that two fries were missing and two out of the four drinks were incorrect (with two being the same). However, the sandwiches were prepared correctly, so kudos to the kitchen staff. The particular staff member working the drive-thru seemed overwhelmed and disoriented, which impacted the overall experience. It would be beneficial for her to regroup before continuing to work in such a state.