Second Cup - Hamilton

Good customer service on behalf of the staff, but the owner is extremely rude. Came with a Starbucks coffee and ordered one of their foods. The big lanky mate owner started screaming for me and my girlfriend to throw out our coffees... excuses me politely explaining that I would do that after I bought Second Cup coffee. He was very unprofessional and vulgar. Do not recommend not feel safe.

I'm a fan of Second Cup Hot Chocolate Muffins. Thank you for your high quality smiling, extremely patient staff. Actually, all employees in all second cup branches. The staff I also met in Lime ridge Mall are all so nice...and exceed expectations with customers. I am a loyal customer to this magnificent taste and service.

Stop for a warm drink and work alone. This location was warm and cozy. However, it became quite loud in Times, and I agree with an earlier poster that the ride seems to take priority over walk-in customers, as I... pretty amused to serve. Coffee was good.

I just recently started going to that second cup. It is always busy and sometimes even hard to get a place. Because it's so busy and there's nothing to record the sound, I find this place too loud. The drinks... are consistently made and are very good. You always get my order right what I appreciate as I go for a Chai latte, 1/2 sweet, with skimmed milk, and with extra foam (yes, I am one of these people). My husband tends to get tea. The staff can afford to be a bit more friendly as they usually do not show much personality. The ride through also seems to be a priority over the people in the restaurant.

I was in Hamilton recently on business and stopped in to this Second Cup location for a break. I've not been to this location before but it looks like most Second Cups. The service here was fast and friendly and I got my favourite Chai...Tea Latte which is always a great go to. If you looking for a break on the Hamilton mountain the Second Cup is a pretty good choice.