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Feedback gevenWe order from here for our lunches at work its a very large order we have great service for the delivery any issues have been taken care of ASAP
I want you to imagine.., Mother's Day, 5 of us including Mom. Dirty floors and food court atmosphere. Server was not an adult and was confused as to who gets what etc. Hot glasses (that we had to ask for) for cold beers. Food on the cutlery. Food came out after a half hour or so except for my Mom's plate. We waited about 5 minutes so we could all eat together. This is when my kids told me their food was cold. Indeed, the food was cold to tepid, not an ideal way to serve ribs and wings. After 5 minutes of discussion, the child waitress informed us that the food my mom ordered wasn't available.(The Beef) Just a little late to tell us that you think?So there's my poor mom sitting at the table with no cold food like the rest of us!I called for the manager and told him what our dinning experience has been like and informed him we were leaving. To add insult to injury, the cook was standing at the kitchen door arms a folded as if to say, how dare you complain about my cold food!I made a complaint to head office and was to receive a call back within 2 business days. 2 weeks later I write again and eventually get a belated apology from that store manager who offered me a insulting $25 gift certificate for our trouble.I WILL NEVER EAT AT THIS LOCATION AGAIN AND WOULD NOT RECOMMEND ANYONE EAT HERE!!! They should be inspected by the health department on a more than regular basis!!
We ordered take out tonight (march8) The food was very good but cold. It was sitting on the counter not in a heater when we arrived. If food was hot I would of given a much higher rating. The price was fantastic and the young lady serving me was pleasant and polite. Would highly recommend to eat in and not to order pick up unless you know food is kept in a warmer not on counter getting cold.
We ordered a simple sandwich. Just one and we live no more than 10 minute drive from the restaurant. We ordered and 2 hours later nothing has arrive. Tried calling the restaurant and no one picked up. Called customer service and still they cant reach anyone. Spoke with a manager who did not help, was not polite and said she could do nothing. Will never order from here again. This is the second time that we have had issues with this location. AVOID THIS PLACE
I have been eating meals at Swiss Chalet restaurants for sixty (yes, 60) years. I confess that it is my #2 comfort food. In all that time and in all those visits I have only once sent a plate back to the kitchen. I did not do that on our recent visit to this location, but I came close. We came in for a late lunch and the place was nearly empty. I ordered a ribs and quarter chicken combo with fries. The food looked and tasted as if if had been ready three hours earlier and kept warm. The famous sauce was almost congealed and far from hot. The chicken was dried out, the fires were leathery, and the ribs should have been served with a chainsaw to separate them from each other. We will inevitably eat at Swiss Chalet again in the future, but we might give this location a miss.
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