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Feedback gevenOn the evening spa break,ordered the burger which tasted greasy and disgusting and inferior to Mac Donald’s! My wife ordered the flatbread and pigs cheek small plates-again all precooked, tasteless. Very disappointing for a 5 star hotel.
Had lunch here as part of a spa day booking. We’ve visited before a number of times when you got a balsamic vinegar oil dip with I’m told fabulous bread or in my case, gluten free bread as you waited for your food. The menu when we’ve been before was interesting but limited for a gluten free diet and servings were, in my opinion, small. This visit however, the menu had changed. Gone is the vinegar oil dip and now you can choose two courses each from a number of bowls plates of food. We chose salmon teriyaki poke bowl, chicken Katsu, Pad Thai and pork yuk sung and added fries, although you could choose from puddings also. Only one of the main meals wasn’t gf but it was adaptable. All meals were delicious and this is a far better lunch break than the previous offerings. We ordered fries based on the amount of food the ‘old’ lunch provided, but servings were generous and we honestly didn’t need them. Service was ok, we had to wait to get a bill for the fries but this didn’t distract from the lunch which was simply delicious and was a worthy break away from the spa itself. Bring on the next visit…please.
A great place to relax and enjoy fabulous food, especially on a spa day! Desserts are out of this world! My friend and I cannot praise the staff and service enough, friendly, funny, professional customer service. Would highly recommend a visit!
We visited the Horto cafe as part of our afternoon spa experience. I ordered the coronation chicken sandwich on wholemeal bread for £10. Unfortunately, the bread was dry and the filling was minimal, making it a disappointing meal. My friend had the prawn and avocado sandwich, which was also not up to par. The food was very poor for a 5-star hotel spa. However, the spa itself was busy but the best in the area, with helpful staff and a fantastic outdoor pool area. It's best to avoid the sandwiches and opt for other options on the menu.
After a lovely morning rooftop spa for our wedding anniversary visit I felt really let down by Horto cafe. I ordered a halloumi bowl £14. Unfortunately the salad it came with felt gritty in my mouth which upon further inspection unwashed salad leaves with visable dirt on the leaves. This made me feel a bit sick after I realised! I did quietly and politely tell the Horto staff they politely apologised and said they would log the complaint. They offered dessert but as service was already very slow i had to go to leave time to pick up my child from school.