Marco Polo - Hartlepool

Don 't believe the average Tripadvisor score. This Italian restaurant 's reviews go back over 13 years. The average for the last 12 months will be 2.4 when mine goes in. Long waits for both courses even though the place was barely 25% full. When the poor chicken diane arrived it was lukewarm, and they said the chips will be ready in a couple of minutes . When asked they did try to warm up the chicken, but failed, even though it went back into the kitchen for some time, by which time the chips had cooled down too. A very disappointing evening all round.

Terrible experience! We should have checked the reviews before coming here. This place is so bad that it should be reported to the local authorities. It's not even Italian - they didn't even have mozzarella for a tomato mozzarella salad starter. The bruschetta had a strange and unpleasant taste that was unlike anything I've ever had at an Italian restaurant before. The lasagne was just a red mush with no detectable meat - I've had better microwave lasagne. The salads were tiny and consisted of mostly cabbage with mayo and breadcrumbs - not a proper salad at all. My friend's Chicken Diane was tasteless with a thick, gloopy gravy and the same poor salad. We waited over half an hour for starters and even longer for our four main dishes, despite the fact that the restaurant was not busy. The staff seemed untrained and inattentive. Overall, a hopeless and disappointing experience - do not recommend dining here.

We ordered lasagne garlic bread for two, it qaa late the garlic bread was stone cold, there was no mince in the lasagne was like a tray if cold slop very bad im shocked as i ordered Sunday lunch several times its always been lovely very disappointed

I ordered from the happy hour menu, Thai fish cakes and lasagne. When the main course arrived the lasagne contained no meat. After I complained the lasagne was deducted from the bill but as it was a Happy Hour meal I don’t think I was compensated. The waiter gave a silly unacceptable reason why it didn’t contain meat. Felt unhappy and that they didn’t care. I will not return!!

Massive portion of meat, lots of vegetable choice, roast and mashed potatoes and homemade yorkshire pudding. Had to take my cheesecake home with me because i was too full!