Wyevale Garden Centres - Havering

So disappointed. Nice place nice staff. Really poor food. Dry and very basic and so v expensive. No salad dressing. I can not believe they have eaten the food to see what the customers are getting.

I contacted customer service as we purchased goods which were on offer ie half price plants and paving slabs were 4 for 3 and this discount also did not come up on till We had to wait for cashier to phone another member of staff who had to confirm discounts as till had not applied . Also issue with offer vouchers we had received. I complained to customer service who asked for copy of till receipt, which had been amended and advised me everything was correct. Be vigilant if you buy anything on offer check till applied correctly

The “Terrible “rating was only slightly increased to “Poor” out of sympathy for the counter staff, who were striving to do their best in trying circumstances. The restaurant appeared to be understaffed which resulted in a long wait to order our meals, despite there only being three in front of us in the queue. This process took 30 minutes!! Has we not been accompanied by someone disabled who was installed at a table, I’m sure we would have given up long before. There was quite a choice of dishes on offer on the menu and the specials board however, every selection the three of us made was greeted with the response “That’s not available”. Four choices later with the same result, we thought we’d just opt for a jacket potato, with several choices of fillings, but that also elicited the reply “That’s not available”. So no jackets. OK, so how about a panini ? again several choices of fillings. No prizes for guessing the reply “That’s not available”. In the end, I was offered a roast chicken dinner obviously from the previous day, as that was a Sunday and Mother’s Day and a roast was not on today’s menu or specials board and there was only one left . The first choice of dessert “That’s not available” sigh! When we pointed out that all of the choices we had made up to this point were still being advertised, the member of staff who chipped in to tell us she was the restaurant manager very helpfully !! told us that she was expecting a delivery of £1,200 worth of food that afternoon which of course would be too late for our lunch today. And was this really supposed to make us feel better about being repeatedly told “That’s not available” each time we made a selection??? The store manager was summonsed there were other dissatisfied customers too but he appeared to be totally disinterested in the restaurant and its customers. The till appeared to be problematic and did not automatically allow for included items to be input without an additional charge. This resulted in our initially being overcharged until this was pointed out. Also, the member of staff on the counter was not aware of all of the “That’s not available” items, These factors caused much discussion and voiding of till input. So the management hadn’t foreseen that Mother’s Day may be a tad busy and ensured that sufficient stock was available for the following day when the restaurant would be open and new stock would not have arrived?? Isn’t that part of their role? And there obviously was no contingency in place to be able to offer alternatives to customers, indicating a lack of planning and initiative. Surely any service industry’s first concern should be for customer satisfaction. The worst aspect of this whole sorry affair was the attitude of the management, who demonstrated a total disregard for the lack of service offered to their customers. I trust that Head Office takes in interest in the views expressed by their customers and is prepared take action to improve on the poor standard of management demonstrated at Upminster branch today.

It was a flying visit just had to grab some bits. It's a small garden centre but we'll presented. Prices seem to be middle of the road. The cafe looked busy well busier than the garden centre. I will have to try on my next visit I will let you know how that goes

There are 2 designated areas if you are there with a dog and the food is made in an open kitchen so you can see how clean careful they are. Always tasty and reasonably priced , I think a lot of people go there to eat irrespective of the garden centre it is in .