Ree-b's Cakery - Hawthorne

I really think this cake shop needs improve their customer service , I called to order a cake , the lady who answered the call does not know how to deliver customer services and enquiries ! As rigid as a board !

We had a birthday coming up, DECIDED To go LEE TUNG AVENUE wan chai to placed an order. After the next day I called them for enquiry but no one tells the truth. Few times I have asked for supervisors/Manager. But they told me “they don’t have” I asked to speak to the boss, they said they resigned” anyone you talk to keeps telling you different story and have lack of experience I am surprise by how this company handle enquiry’s or complains. so far the MOST disappointing handling in Hong Kong. I would never recommend here.

What a day? Suppose to be a fun celebration but a disappointing cake made it so chaotic. Don’t buy bouquet series. Not worth for the money. You will not be happy. 1. because of the typhoon, no baker to customise name. What an excuse? 2. the actual cake did not look like the pic on the web. 3. the gold candle cannot put on top. What a bad design? 4. The cake is so hard to cut without falling apart. Not even a pro. 5. The inside layer is messy and look not nice. Definitely not a choice as a gift. Anyway, don’t buy it even it taste ok.

So happy to have found this business. I ordered the pistachio cake and it was beautifully decorated and absolutely delicious. Moist with just the right amount of pistachio pieces. Looking forward to ordering future cakes for all our celebrations!

We started using this bakery 2 years ago when our son turned one, and have since ordered his 2nd and 3rd birthday cakes as well. We also ordered my daughter's Baptism cake as well as cupcakes and sweet bread. I can honestly say that every single thing we ordered was delicious, and all of our guests always commented on how good and unique the desserts were. We bought the figurines in the photo, and Carla executed our theme perfectly with the Sesame Street sign and candied carrot ribbons to go with this amazingly moist carrot cake. We have also had their coconut creme cake, tropical zucchini cake and bread, chai cupcakes, caramel apple cupcakes, and pistachio cherry buns. And it's a plus that Carla is so kind and professional!