Starbucks - Hawthorne

I was there 15 minutes ago I ordered personally blonde latte with 3 pumps of sugar free sirup and I even showed her the order of my previous orders so they don't make it wrong, guess what I'm using 6 pumps of sugar free sirup and all I taste is bitter sirup. I'm so crazy, I was excited to drink my coffee and she ruined him.

This place is useless customer service and very bad. we spend more than $35 if I only refilled he answer to me no my client said today no refill it is not a reasonable customer service and business. we do not care about refilling but about customer support

Bruce took our order and made our drinks! our drink is amazing! thanks. bruce, we love our drink! we are coming back in definitiw!

Bruce took our order and made our Drinks! Our Drink are Amazing! Thanks again Bruce, we love our drink! We'll definitely be back!

Nice and clean store, however they are very busy especially with takeout orders. If you are going to do a mobile order, I think you have to be a local and understand that you need to just yell at the barista your name as you walk in. If you stand there waiting for a barista to look at you and ask you for your name, you will be standing there for quite a long time. It's unfortunate that the mobile orders are behind the counter as it takes a long time for the very busy baristas to get a moment to grab your stuff so you can take it to go. Of course, these are first world problems, but it is a little bit of a bummer that they don't have a process ironed out a little bit better than they should.