Firehouse Subs - Hedwig Village

Meat my bun was touching each other. Cut corners so we won't be back. Used to love it

Ordered a sandwich. I get home from my 15 minute drive and it’s the wrong one. I called to have them remake it because I had to drive back. They did not remake it and then spent another 10 minutes talking while I waited for the correct sandwich. Incompetent employees all around.

Terrible customer service and a manager with a disgusting attitude! The manager says her name is Anna. Backstory: I ordered a sandwich, replaced Ham, with Pastrami and was charged an extra $1 for it. Normally I’m not charged extra when I replace the meat. But I said, okay, well since it costs me extra anyway, then you can put the Ham back on the sandwich in that case. The upcharge for Pastrami then became $4. She said “that’s just what the computer does,” as she shrugged. If I am paying full price for a sandwich then put everything on it that normally comes on it. Learn some customer service and don’t make your flawed computer system anyone else’s problem.

I went in to firehouse the other day around 11 there was this lady called Diana blonde hair Hispanic. She gave me the worst attitude ever while I was trying to order she seemed like she had to be somewhere else and kept rushing me while I was telling her my order. Keep in mind no other customer was in the store other than myself. It has not been the first time this happens I’ve gone in other times to this exact location and she has been mistreated not only customers but the employees as well I’m not sure if she has some sort of manager position but I don’t think you should call one of your workers “useless” in front of a customer this is literally a sandwich shop so I don’t understand why she insulted a worker. I’ve spoken to a couple of workers from the store before and they have all said she just complains about them for no reason other than “she wants to fire everyone”. I don’t think that’s such a professional thing to do.

The new Hawaiian pork and slaw sandwich is one of the best sandwiches I’ve had in a very long time. My new favorite.