Umi - Henrico

During my one visit to this restaurant, I had a fantastic experience. Unfortunately, I've tried to dine there several times during their advertised hours, only to find them unexpectedly closed each time.

Terrible experience! The restaurant had no staff available, the menu was extremely limited, and the server (who appeared to be the owner) was rude. To top it off, the sushi was absolutely awful!

Umi was terribly disappointing. We went on a Saturday afternoon for lunch at Noon where we checked to make sure they 'd be open. We were delayed a few minutes as we waited for a family member to join us which gave us enough time to realize this place isn 't anything like I remember from the last time I was there a few years ago where we met and had a large group meal, similarly on a Saturday afternoon. Our service was okay (not trying to say anything bad, but nothing much good to say either), and similarly much of everything else I can critique follows suit. The decor, the atmosphere, the menu, the overall vibe and attitude of Umi is just 'okay '. Unfortunately our specialty sushi rolls matched the rest of the experience drab, sad, and gave us no reason as to why we would ever go back. Unexpectedly odd was the music got cut off as we had finished eating and were politely talking. I know I checked to see what time they opened and we should have been fine, but without any communication or anything else the ladies shut down the place at 1:30 and were trying to give us the picture that it was time to go. I can appreciate they weren 't exactly rude about it but it was also void of proactive, positive customer service by way of communicating with us their appreciation that we joined them today but politely let us know they would be closing soon. Instead they just passively made us awkwardly uncomfortable and without saying so let us know you guys should leave . Umi officially earns a 1 star review though I would love to see the ladies who work there and seem to own it to turn it around and get it back on track. I don 't see how this place would survive too long based on what we saw, ate, and experienced this day.

It's been a long time since I've eaten at a restaurant in the states that was as good as the sushi in Japan. This place is fantastic in every way! Excellent quality and taste of fish and the staff is extremely pleasant and accommodating. Thank you so much for the wonderful experience!

The slightly higher prices are easily justified by the authenticity, quality, and excellent service.