Cinnabon - Henrietta

After a seven-hour drive from 4 am to 11 am, I arrived at the restaurant craving a warm, fresh cinnamon roll. Unfortunately, the server was not welcoming and instead coldly directed me to a table where the rolls were supposedly just put out. Disappointed by the service, I bought the cold rolls just to avoid any further interaction with the unfriendly server.

I called the phone number listed for Cinnabon in Henrietta, TX to inquire if they were a bakery as stated on their website. The person who answered said they were not a bakery and believed I had the wrong number. When I called back, it went to voicemail for someone named Selena S.

This was the worst customer service we have ever experienced, both at a Cinnabon location and in general. We waited almost 10 minutes for someone to assist us, and when the employee finally arrived, he was incredibly disrespectful and combative. We left without receiving our order because the employee insisted on arguing with us. We will not be returning to this location.

Absolutely the WORST customer service we have EVER received....from a cinnabon location and in general. We waited for almost 10 minutes for anyone to even come and help us and from the moment the guy walked up, he was super disrespectful and argumentative...we ended up walking out without even getting our product because all the guy wanted to do was argue with us. WILL NEVER GO AGAIN!

This review is for Cinnabon in Henrietta, Texas. When I called, the person who answered said they are not a bakery, despite their website stating otherwise. It seems there was some confusion and the person who answered the phone was the only employee present. The voicemail mentioned someone named Selena S, so it's unclear if I reached the right number.