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Feedback gevenI stayed at the hotel for a night and decided not to dine at the restaurant. I found the food to be expensive and not worth the price. Next time, I think I will opt to stroll over to a nearby pub for a meal.
I found a great deal on their website and stayed for 2 nights on this trip. The reception area was very nice and modern, with friendly staff. The room was a bit outdated but clean. The food in the bar was delicious, especially the juicy and perfectly cooked steak, though it was priced as expected for a city like London. Breakfast was also very good, with a wide selection on the menu. I will definitely return with my family, as the Harry Potter experience is just 15 minutes away.
If you want good food, but filthy looks and judgemental staff... eat here! disgraceful behaviour, awful awful place
I arrived for my two-night business trip and decided to have dinner at the restaurant "Brasserie". The menu looked great, but unfortunately, the food did not live up to expectations. The staff seemed untrained and were not very helpful.
Staff was rude. Our meal was part of a Harry Potter deal. We had two course menu to choose from. Two out of three starters weren't in available,which is fair enough as they let us know as soon as they passed us the menu. But when the server was explaining about how the deal was working,she failed to mention that we had to pay extra for stakes. She only did that when we were ordering our food,which is very unprofessional. Then I ordered a mushroom risotto,which when arrived at the table had no traces of mushrooms in it! The waitress didn't come to check how our food was and I had to chase to come and change my risotto. That eventually got sorted. My partner ordered desert,and after waiting for 15 minutes the waitress came and said they've run out of that desert. And two minutes later she took the desert my boyfriend was going to have to another table that sat and ordered desert after us. All in all the experience was horrible. We complained to the manager who promised she would arrange a compensation but she never did.
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