Whataburger - Hickory Creek

This place is pretty much always busy. Drive through can be a nightmare, but the staff do the best they can and keep it moving not super fast. So if you are in a hurry I would not suggest you go here. The food is always good.

UPDATE They decided to call me back and said they will give me the $12.00 plus the order I originally made. Only thing is I am over 60 miles from this location. So until I am actually able to go allllllllll the way back to this location I will leave this review.This is why I called the police the night of because I didn't want to have to drive al the way back. ORIGINAL STORY BELOW This location will steal money from you if you pay in cash and cancel your order if they do not make or process your order correctly.This location (yes it is a petty amount but it's the principal of the matter, especially after being lied to by one of their shift managers) stole $12.00 from me and I did not receive my order. They claimed to have charged the full amount on my card but there was no charge. I did not receive any food nor my $12.00 back.I have had to call corporate as female manager I spoke with today chose not to help me and said I needed to wait until their operating partner got back from vacation. Yet she would not tell me when that was.The only good manager... that seemed to care was a gentlemen that worked the morning shift at around 7:30am on 4/23/24.I repeat this whataburger location has stolen money from me and is not pressed to refund me at all. Until this matter is resolved I will continue to share my story of how this location has a manager who steals money and does not refund for their mess up.

I couldn’t believe how polite these people were. I’m blown away. Most Whataburger locations have been going downhill but not this place. The food was hot unlike other places I have been. The food was prepared perfectly and not just thrown together like mush…This will be the only whataburger we eat around the area.

This is, unfortunately, my hometown whataburger and I’ve held off on writing this review for many years but I’m tired of it. I’ve been to so many whataburgers traveling for work over the years and this one is by far the worst I’ve ever seen. The wait times are absolutely absurd. On a normal day you’re lucky to be out in 30 minutes. Busy time, up to an hour. I was one of two people in the drive thru on this slow morning (4/14/24) and still waited 17 minutes for food. Your order is guaranteed to be wrong. At best you’ll get zero condiments, at worst you’ll have to have your entire order remade. This location misses out on so much of my business because if I drive by and see a single car in the drive thru I pass. I thought a slow Sunday morning at 8:30 might be ok, wrong. By the time I got to eat my coffee was cold. It sucks when you’re craving whataburger. Mobile order, dine in, drive thru, all the same- awful.

Speed up it doesn't take 15 minutes to move one car. My food was cold by the time I got to the window because y'all took like an hour to serve 3 people ahead of me. Absolutely ridiculous