Lone Star Burger - High Point

Let me just start off by saying that I had one person greet me when I walked through the door at 6:47pm on 8/4/2023. When the young lady asked me where I wanted to sit, I said that I was there for a pick-up order with door dash and she said OK, there 's no order up right now. The completion timeline for the order was projected for 6:55pm. So the entire time I 'm standing there by the front door waitresses and the rude bar tender (which I can 't remember her name but she had tattoos all over her arms and legs) did not care to provide any updates pertaining to my order that I had been standing there waiting for 25 minutes and 15 minutes passed the projected timeline. Then I finally went to the bar ask the rude bar tender how long my food had been sitting on tip of the bar and she said IDK, and then I proceeded to open the bag to check my food to make sure it was still warm and then she decides that she wants to do her job and ask me if I 'm a door dash driver because if I am I can 't open the bag and I simply said to her No, this is my food . Of course I was standing there waiting to ask for my 2 drinks that was on my order and of course I had to wait another 5 minutes before deciding to walk out because the bar tender was clearly trying to ignore me by pretending to be busy and doing busy work. This was my first and last time eating here because the customer service was beyond terrible. If you 're not happy with the type of job you have or where you work, you need to quite and go somewhere else. I will say it again, CUSTOMER SERVICE WAS BEYOND TERRIBLE.

A coupon prompted me to visit this restaurant, but even without an expiration date on it, I was informed that it had expired. So, I decided to go to a competitor, Porterhouse Burger, since they were offering half-price burgers on Monday. I ordered their fried pickles, and they were fantastic! I’ll definitely return to try their burgers, just to enjoy those delicious pickles again.

I ordered from this restaurant for the first time and was really disappointed. My husband picked up two burgers that were supposed to come with chili, slaw, and mustard. His was decent, but mine was nearly raw and inedible. It had hardly any mustard, very little chili, and no slaw—though to be honest, that wouldn’t have helped since the burger itself was unacceptable. My husband didn't believe me until he took a bite and saw how undercooked it was. The burger looked and tasted like a frozen patty and was extremely pink, almost rare. I could only manage two bites out of half of it, and one of those ended up in my napkin. Thankfully, I'm not a health inspector because that burger was definitely not cooked properly and would have raised serious concerns. Overall, the food was not worth the $48 we paid; I hate to say it, but even a deluxe quarter pounder from McDonald's would have been better than what we received. The staff also weren't very friendly while I was waiting for my order, which was placed around 3 PM when it wasn’t even busy. I won't be returning to this restaurant for dining or takeout.

This was my first time dining here, and I was truly impressed. The food was superb, and the waitstaff was fantastic, even in the face of a difficult customer who persistently criticized them. The waitress handled the situation with great professionalism; she didn't engage in an argument and managed to distance herself without allowing him to provoke her into a confrontation. We will definitely return!

Absolutely delicious meal! Only thing that was disappointing was our waitress being absolutely miserable. When we asked for a drink menu she looked at us like we had 10 heads we never ended up getting one. Then when she took our orders she pulled a chair and sat down at the table. When waiting for the check, we heard the other waitress naming so many delicious drinks they had to the table next to us.