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Feedback gevenThey needed 20 minutes to take my order. They also did not seem to know about their well-advertized EMBERSRPING50 discount code on their Facebook page, which customers 50% their total bill up to 31. October 2020 will be available as long as you have an advance booking. On a positive note, the food was decent. I had no problems with previous visits. This visit was very different and not positive.
We ate there on 2 nights, as well as the buffet or continental breakfast last morning the waitress we had was nice to chat with you. We also used room service and it came to the time we wanted.
This restaurant aims for a higher quality than what they actually deliver. For the price of $35 or more per meal, one would expect top-notch food. We tried the Sesame Crumbed Ling and it seemed to be not freshly frozen, as the texture was soggy and the color wasn't appealing. The portion of fish was small and the crumb was not crumbled, instead it seemed puffed up. Overall, the signature dish didn't spark much enthusiasm. The vegetables were decent, properly cooked, but lacked in flavor. One important note is that the staff should not address mature women as 'darling' or 'darls' while serving, as it is inappropriate. Hopefully, our polite hint as we left was enough for them to understand. The young woman at the front of the house was excellent; efficient, speedy, and organized. Management needs to focus on improving the quality they strive for, as it seems to be lacking. The charm of the restaurant has faded.
I had dinner on the commemorative day. I was sorry for the kitchen team. Had a $34 steak that was pretty good. Enjoyed vegetables and jus. Unfortunately, my appetizer drink didn't arrive until the steak got out. And the promised bottle of water made no appearance at all. Similarly Dessert was a decadent, rich, white chocolate hemisphere filled with cheesecake. Unfortunately, the only tool I was ready to fight dessert was a blunt spoon that could hardly break through a day old trifle, let alone a hard one as a cricket ball layer of chocolate. I spent the next 5 minutes a ball hunting a flat plate. It felt like the front of the housemanship had no connection to what they served. I could only see how Ramsey lets the team sit through her own service and then ask them how it feels. BREAKFAST! It was the opposite. Had the hot buffet. The eggs were groundless. Poultry eggs were like golf balls. As if they were made in a factory and then reheated on site. If McDonald's ever got boiled eggs, it would be them. The agitator had the texture of Couscous. I thought they'd powdered eggs as homage to wartime rates. The bacon, completely free from bow or fat, looked just fake. In the end, I realized that I paid an extra $5 to throw away some food. Continental breakfast only for the rest of my stay. In summary. Steak was good. Four stars. In fact, I had one last night here. Service. Could be better. Breakfast. Give that **** a miss.
Initially, the Happy Hour offerings were limited to just a few beers and average house wines, with no details provided until requested from the bartender. The meals, when prepared correctly by the young trainee, were enjoyable. However, there were instances where even a trainee should have been able to do better, and it was unclear where his Supervisor was. For example, he brought out two steaks without knowing which was which, fortunately the orders were for sisters so it was easily fixed. But what if they were for separate tables? There were also mix-ups with a lamb rump and Scotch fillet, and when mistakes were pointed out, they were not properly addressed. Despite these issues, the food itself was tasty, especially the well-cooked steaks and unique pizzas. The Tofu dish was lacking in substance, but overall the meals were satisfactory. While unsure if I would return, I would be more prepared if I did.