Cold Stone Creamery - Hoboken

I visited this place after reading numerous reviews, but I personally did not enjoy it. We tried the banana caramel crunch in a small cup, and it was disappointing. The banana flavor completely dominated the ice cream; I could barely taste the caramel and vanilla until the second-to-last bite. Additionally, the prices are quite steep—around $8-9 for a small cup, which I wouldn't mind if the quality matched the cost. The shop itself was also poorly maintained and could use a good cleaning. There is a small outdoor seating area as well. Overall, it was just an average experience, and I wouldn’t go out of my way to visit just for ice cream.

The restaurant offers a few eggless options. In addition to their ice cream, we also tried their customizable shake, which was fantastic! If you prefer a thinner shake, be sure to mention that while they are preparing it.

I visited this Cold Stone location about two weeks ago with my husband. I grew up with Cold Stone and, having moved away from my hometown, I often find myself craving it. I decided to splurge on a pint of Chocolate Devotion to avoid the lengthy 30+ minute drive from my house. However, when I got home, I discovered that they had mixed coconut shavings and some kind of nuts into my ice cream, despite my nut allergy. I should have sensed trouble when I walked in and noticed how filthy the floor and the stone preparation area were. It was just unbelievable.

Cold stone was a favorite of mine many years ago. I would travel from a neighboring town for the great ice cream. I placed the order online and I had the option to order from Hoboken or North Bergen. Since I?ve had great experiences with Hoboken I figured I take the 20 min drive. Once I completed the order it said the cake wouldn?t be done until 1:45. I needed the cake by none. I called over TEN times. Most times the phone just rang. I spoke to someone who barely understood what I was saying. I explained what I needed, and he asked for my number and said someone would call me back. I didn?t want to leave my number. (People never call back when they say they will. It?s just a ploy to get you off the phone. So, he said call back in 5- 10 so I can speak to the manager. I called back in 20. He said the manager was available to call back again. I called several times and it just rang. He finally picks up the phone after another 2-3 call. I asked to speak to the manager and he says to call back after ten! I call the next day soon as they open. She says my cake CAN NOT be done any sooner. I say no problem I?ll cancel and go to the cold stone in North Bergen. They said they can?t. Long story short don?t go there. The place as gone DRASTICALLY down hill. Customer service isn?t even I thing at the location. I will NOT be back. The place also needs a deep cleaning BADLY!! The cake also looks like a toddler wrote on it

Cold Stone had always been my go-to for ice cream before the COVID. I lived close to Times Square and visited the Cold Stone multiple times a week until it shut down. So, I did not mind taking a 30-minute ride to this location when I returned to New York. This store is nothing but a DISASTER. Not to mention the sad-looking person who barely understood English or Spanish, or the frustrating speed and quality of making ice cream, the environment is terrible!!! Food safety issue? Just pray you won't eat some living creatures in your ice cream! Can you imagine a store that smells like an elevator in the West 4th Metro station where stray people pee every night? Can you imagine eight or nine cooking shovels littered on the table with melted ice cream dripping back into the ice cream bucket? Can you imagine the ice cream in the fridge was melted and frozen multiple times and the packages were crimpled and full of melted ice cream? When you kindly reminded them the ice cream was dirty, they simply ripped it off with a greyish wiping cloth and told you it should be like this. All I can say is that this is NOT Cold Stone. Not any more.