Cold Stone Creamery - Holbrook

Me and my boyfriend came at about 8:45 pm as well as another lady who was by herself and we waited outside because there was too many people inside, til at 8:50 pm the workers had two girls they were serving come out and tell us they were closed. these girls were really too lazy to even come out themselves and tell us they were ?closed?. according to google, you close at 9:00 pm. this was completely unfair because it was only 2 parties and it was 10 minutes til close. you should be taking people until your closing time just like all the other icecream places around here. we ended up going to dairy queen in abington 10 minutes before closing as well and they still took us and the other 3 cars behind us like you should?ve.

Cold stone is absolutely delicious and here is one of the most underrated tips I can give you about this location they have a fridge and in that fridge they have amazing cakes for birthdays or any occasion these delicious ice cream cakes they have cupcakes that are delicious they have cookies sandwiches that are delicious a lot of these things are made daily or within the week definitely make a stop here. This location also has a planet smoothie they have so much variety many healthy choices this is definitely one of those locations that can give you a fix for either something sweet and super decadent or something really healthy and filling. Staff is always nice the location is very clean plenty of parking it?s a great place to go to in the summer for obvious reasons but year-round they can take care of any occasion.

Have been several times and never going back. Terrible experience here once you walk in the door your greeted with attitude and a dirty look. Walked in 15 mins before closing the other night to get ice cream for everyone game night Celtics and was immediately told ?we are closing so I may not be able to serve you?. 2 lazy entitled employees working and only 2 customers in the store. The lazy employee (young teen blonde) took her time and was so madd she gave both the customers in front of me attitude continued dirty looks and also threw one out that was walking in behind me a couple mins later. I waited once it was my turn to order it was 8:58 and the young girl working there (white young blonde miserable looking) told me she?s closed and not serving me lol what a joke place. The other employee refused to help and was miserable lazy and agreed with co worker as well of course (young black skinny wears a hat short dreads hair). AVOID AVOID Long story short I got on the phone with the manager because they think they can just run people out of there at anytime and I wasn?t leaving. The lazy employees made up any excuses to there manager on the phone because they didn?t want to work very simple ! All could have been avoided. Manager offered something out of the freezer ! I took it and left ! AVOID THIS PLACE AT ALL COSTS ! NON FRIENDLY UNPROFESSIONAL ENVIRONMENT

Hubby and I went to get ice cream the workers had no gloves on serving the ice cream and also ringing the cash register, not as much as washing their hands or having someone else just work the register. We left without getting our ice cream because this is not sanitary especially now more so with Covid 19.

I usually love coldstone however this location is probably the worst. They skimp you on the icecream and when you say something they don't like it. I got a few got to have it sizes and it wasn't even filling the cups. When I asked the server about it he said that's how it's supposed to be. This location is a huge rip off borderline theft ????.