Pollo Tropical - Homestead

This location doesn 't care about customer satisfaction. Every single time I order delivery, I 'm disappointed because they forget something or completely disregard the specifics.Tonight for example, I even wrote in all caps PLEASE DON 'T FORGET... and listed the things they seem to always forget.Why even bother giving sauce options if they are only going to put whatever they feel like?I 'm so tired of eating food that 's bland because they chose to give me sauces I don 't even like instead of the ones I chose. And it 's not like they don 't have the sauces I want, they 're just lazy and inconsiderate!I 'm sick of paying for things and it 's left out of the order, and they take no accountability for it since it 's being delivered by a third party.If businesses were held accountable for these things, and would actually get repercussions for it, maybe they would treat their customers with more respect!Last night, I didn 't have time to cook, so I ordered two kids meals for my children. I didn 't even buy anything for me, and they only sent one drink. One child got NOTHING.Today, I ordered two churrasco steak tropichops one small one large. The small one was ordered as all the way , but they left out the beans. The larger one was prepared right, but the sauces requested were chimichurri which is STANDARD for steak orders and pineapple rum.PINEAPPLE RUM SAUCE IS THE ONLY PRE-MADE SAUCE, THEY ALWAYS HAVE IT!! BUT THEY NEVER SEND IT!instead what they sent was cilantro garlic, salsa and bbq.I DIDN 'T WANT ANY OF THOSE.I spent about 20 minutes rummaging through my fridge trying to find anything I could add to my tropichop so it wouldn 't be flavorless, and I gave up.No customer should have to experience this frustration EVERY SINGLE TIME THEY ORDER FROM A PLACE.I even tried to call ahead to remind them, but the call wouldn 't even go through.The restaurant industry lost their soul. They don 't care about quality anymore and it 's disappointing.I should point out that I 'm 8 months pregnant, so this felt extra disappointing because I had a serious craving that wasn 't quenched. I don 't even want to eat the food, it 's making my stomach turn with every bland bite I take.And before anyone starts with the comments that I 'm overreacting,.... An isolated incident wouldn 't warrant this kind of review. But when it is a constant issue, over the span of YEARS, with no resolve, then I 'm totally justified in my contempt over the situation.If I had a car, I wouldn 't be this upset, but I 'm currently in between transportation due to mechanical failures. I rely heavily on delivery services to get a lot of the essentials I need at the moment. So when this is the result over the course of a long period of time, something has got to give!Order fulfillment isn 't rocket science. I worked in a restaurant for 2 years, after the pandemic furloughed me, doing car side orders. I know what the job entails and this is gross negligence. The receipt exlicity lists everything. Anything that goes unchecked or is wrong is strictly the fault of the employee and management for not enforcing proper order handling.Maybe stop hiring incompetent people, because over time this is how you ruin the image of your business. Bad employees can make or break a business, and as it stands, the overall image of this facility is that they don 't care. Not about accuracy of the order, not about customer satisfaction, and not about the integrity of the company. They don 't even answer their phones, which says a lot about their opinions of their clientele.I 'm livid, and I deserve compensation!

Chicken was still raw by the bone. We had to cook it more. It's always hit or miss.

Second time ordering from this store, first of all, I don’t understand why it’s always so difficult for the workers in this store to served what people order, NEVER I get what I order, rice always undercooked, paid for a bowl with fried chicken NO BEANS and received a bowl with grill chicken and LOTS OF BEANS… a dinner directly to the garbage

I have no words to express the various experiences I have had at this location, regarding food and service. This place is TERRIBLE. The last thing was that they gave us the shrimp raw inside, there was no cooked chicken and it wasn't even 9:00 p.m. yet. They never give you what you ask for, because they are always wrong. I must say that it is not all the fault of the employees because I suppose that those at the top should pay more attention to their businesses so that they work better. But anyway, it is the one that is closest to me and from time to time I have to go in an emergency.

Chicken was so dry and so cold I almost threw it away. The soda was also flat . Then the cashier barely spoke English I kept having to repeat myself. Total waste of time and money. They have at least 10 employees behind the counter walking in circles just chilling . I found it strange I was the only customer in the lobby now I know why. Will never go there again